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    posted a message on Moderator Pro Tips

    Still looking for examples! -- link to the report and I'll make screenshots and explanations


    Table of Contents

    1. Introduction
      • Useful Links
      • Moderator Jargon/Useful Terms
    2. FAQ
      • A Note: Read this first!
      • What level of profanity is acceptable?
      • How old does a thread have to be for it to be necro-able?
      • Are threads offering coaching allowed?
      • A user is posting their deck links on other threads. What should I do?
    3. Forum Descriptions: When in Doubt about Moving a Thread
      • Forum-specific rules
    4. Dealing with Reports and Issues: When to Lock, Edit or Warn
      • Locking
      • Editing
      • Warning
      • Banning
      • Declining
      • Spam
    5. Procedure (Probably going to change the title of this section, but I'm tired!)
      • User Profile
      • Control Panel Profile
      • Slack
    6. Examples
      • Stay tuned!

    Introduction

    The purpose of this thread is to give new moderators an overview of how to handle situations that arise on the forums. Unlike the Introduction to Moderating and Tools on HearthPwn Guideof awesome, this thread will be more focused on specific issues and typical moderator precedent. As Hearthstone grows, there are bound to be new, unforeseeable changes in player attitudes and relevant problems, so as new issues arise, we will add them here for future reference.

    Useful Links

    Fluxflashor's existing guides and resources! Make sure to be familiar with these as well.

    Moderator Jargon/Useful Terms

    • Sticky - A pinned post in a forum that contains always-relevant information or is regularly kept updated.
    • Thread Necromancy - When a user posts a new comment on an old thread, causing it to reappear as recently updated.

    Change Log

    10/29/2014 - Thread is now up and running!
    11/4/2014 - Minor corrections, added General Deck Building forum description.
    4/6/2015 - Added 'Spam' section in light of warning changes.
    8/31/2015 - Updated the warning section.
    9/5/2015 - Added a note about warning old posts.

    Posted in: Moderator Talk
  • 1

    posted a message on Moderator Pro Tips

    Procedure

    There are several steps a moderator can take to fully assess a situation on the forums.

    User Profile

    It's usually a good idea to check the user profile first because it gives you access to not only the user's other posts but also to their previous warning and ban records.

    Users who have a history of misbehaving on the forums should receive stricter punishments, or formal warnings, more often than those who are consistently angelic.

    Control Panel Profile

    You'll get a more advanced view by going to the control panel and searching for the user. This will give you access to profile pictures, signatures, IP lists and much more! Most of the time this is more information than you'll need, but in certain cases it can be incredibly useful.

    Slack

    If you're ever not sure of what to do about a particular situation, ask in the group chat! There are normally other moderators around who may have an opinion on how the handle the situation.

    Posted in: Moderator Talk
  • 1

    posted a message on Moderator Pro Tips

    FAQ

    Welcome to the FAQ! Here you will find quick answers to some common questions about what to do in scenarios that arise frequently on HearthPwn.

    Note: When in Doubt...

    Remember that this FAQ section (and this thread, for that matter) cannot possibly answer every possible question or scenario that may arise. If you find yourself questioning what to do, do not hesitate to ask in Slack. This is why we have it.

    What Level of Profanity is Acceptable?

    Our job is not to make HearthPwn family-friendly or G-rated. That being said, when dealing with potentially toxic language on the forums, always consider the following:

    • Is the offending language directed towards a specific, known, individual or group?
    • Is the language excessive, or otherwise unwarranted?
    • Does the language detract from the constructive nature of the post?

    In the first case, any post attacking or insulting another user is unacceptable. If there is a disagreement, we expect users to be constructive in their debates (e.g. "ur dumb" vs. "Actually, I think playing Northshire Cleric on turn 1 prevents you from ensuring its maximum value").

    Group insults and slurs--religious, political, ethnic, or otherwise--are also unacceptable. Oftentimes hostile users will target a specific group of players (e.g. "Shaman players") and make generalizations about them. In this case, the language used is key in deciding whether or not action is warranted.

    Excessive profanity can also detract from the quality of a post. If a user's profanity muddles their point or distracts from the thread topic, an edit is probably the best course of action.

    How old does a thread have to be for it to be necro-able?

    This question is already discussed in this thread. Here is the main point to be considered:

    Quote from Tehstool »

    Thread age isn't the only deciding factor. It usually has to do with the topic discussed. If the topic is still relevant (and not that much has changed) then it might not be a necro. If it has a drastic change after the thread has been dead for awhile then that is probably a necro.

    Are threads offering coaching allowed?

    The HearthPwn site rules state the following:

    Quote from Fluxflashor »

    Under no circumstances do we allow "premium" Hearthstone websites to be advertised on HearthPwn. This includes, but is not limited to, sites which offer paid versions of decks and guides. We believe that content should be open and free to everyone, just like we have here on HearthPwn.

     When dealing with threads/posts about coaching, you should first determine if the poster is charging for the service. This is not allowed. However, there is no problem with a user offering free coaching.

    A user is posting their deck links on other threads. What should I do?

    • In the case of a user posting their deck link in response to someone asking for advice, this is usually Okay. If instead the user is going around to other people's threads and spamming the link, or if the user posts the link on an unrelated thread, we have a problem.
    • Generally, police threads with BBCode links for decks more leniently than threads with URL links. If a thread has the deck widget embedded, then users can take a look at the deck content without being "tricked" into giving it additional views, and hence, the negative side of spam is mitigated. If players are genuinely interested, clicking the deck widget takes you to the deck write-up page anyway. Of course, excessive threads/posts are still spam, regardless of how the deck is presented, but it should be obvious when users legitimately share decks versus spamming them.
    Posted in: Moderator Talk
  • 1

    posted a message on I have to agree with Globalist
    Quote from FrostyFeetEU >>
    And another, more lighthearted observation: officially I should probably move this thread to another forum, possibly Site Feedback & Support, as this has very little to do with Shaman as a class. But have no fear, I won't.
     Ah, but I will :)
    This thread has been moved to Site Feedback and support since this is now a broader discussion about the role of the class forums.
    Posted in: Site Feedback & Support
  • 1

    posted a message on Warning: posting in the wrong section

    A warning seems too harsh. I wouldn't mind implementing this in the warning dialogue, however, provided that we could change the text of the automated PM sent. The subject line should not be "warning received", and there shouldn't be a way or need to appeal these. Like Hazem said, we don't need to deal with people thinking their accounts have been marked for something this minor.

    Perhaps another solution would be to have automatic PMs sent to users when their threads get moved. I think they currently get notifications but that's not as noticeable.

    Posted in: Moderator Talk
  • 1

    posted a message on The Problem of Decks - General Deck Building and the Class Forums

    The kind of decks that have traditionally fallen into General Deck Building have been, for example, "Murloc decks" or "budget decks"---i.e. not class specific but perhaps theme-specific and possibly whole collections of decks. There are probably too few of these to merit their own forum, and it would probably encourage people to be more directed in their approach on what to share if the class forums were the only option. Additionally, GDB is confusing and probably looks appealing to users since it's unmoderated and mostly any kind of content is allowed.

    There does seem to be some decent content in the GDB forum, though. Deck building guides and fun decks would fall into this category. Just a quick glance over at the forum indicates that these are in the minority, but they wouldn't necessarily fit into a class forum, and I would hesitate to toss them in General Discussion.

    The pros of ditching the GDB forum outweigh the cons in my opinion, but we would need some consensus on what to do with guides/decks that don't have a specific class in mind. Like Asuryan pointed out, this is tricky because if we aren't all clear on it, we can't expect anyone else to be.

    Posted in: Moderator Talk
  • 1

    posted a message on Elemental Destruction in Reynad's Aggro Shaman?

    I enjoyed playing this deck on ladder:

    Top100Eu Loyan's Scarab Control Shaman
    Export to BBCode Export to Cockatrice Export to MarkDown Export to Html Clone this deck
    Minion (19) Ability (11)
    Loading Collection

    Honestly some of the most fun I've had playing as Shaman. Elemental Destruction is a really fun card, but the overload penalty is really harsh if you have no followup. With Lava Shock, it's mitigated, but also Volcanic Drake works really well with it.

    Not sure how good it is outside of ladder, but I've had some success with it when I'm playing Paladin after paladin...

    Posted in: General Discussion
  • 5

    posted a message on FOR EVERYONE SAYING BE "GRATEFUL" AND TO CUT BLIZZ SOME SLACK BECAUSE HEARTHSTONE IS FREE*.

    I suggest replying to one of the many threads already open on this topic instead of starting your own.

    Locked.

    Posted in: General Discussion
  • 1

    posted a message on SO on tavern brawl that is GIVING THEMED...

    The Hearthstone team said the free pack was just for Tavern Brawl's  "launch event" initially, which was an unspecified period of time. Frankly I'm surprised packs are still being awarded at all after so many weeks :P

    Posted in: Tavern Brawl
  • 1

    posted a message on I did that, disenchanted all my cards...

    Since this thread hasn't sparked any constructive discussion, it has been locked.

    Posted in: General Discussion
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