Mby u can tell us, if something like that happened to u.
That being said, Blizzard doesnt refund arena entries as far as i know, so im affraid thats that for u. It definitely sucks, but it happened to all of us in the past several times over, u just have to learn to live with that i guess.
Thanks for replying. I was playing on my PC, Windows, EU region. A few hours after this accident I was relog into the client and the game and get message "You lost your arena match due to the disconnect."
So, I think this is what's happened: before that game on the screenshots, I was queuing with the same score of 3-1, game didn't starts in 30-40 seconds, so I went for the water and cancel search of the opponent. In this moment game was behave a little weird, show me a message that it failed to connect, as if I'm canceled it in the last moment, and maybe for another player it began, but I'm not even been disconnected or kicked out of client. Within a few minutes I started the run that appeared on the screenshots. As it says, it was 3-1 at that time.
Client of the game has a lot of bugs, so probably it's something like that. Game starts for a stats and my opponent, but I, cancelled it in the last moment, didn't get into
Your HS actually went into the game even though you didn’t.
After two turns of inactivity the HS game disconnected you and your opponent won.
This is so sad. Not really a bug but maybe something they could change. Perhaps the turns should just continue even though one of the players are inactive. The player who is actually playing cards should have am easy game winning fast.
Thanks for replying. I was playing on my PC, Windows, EU region. A few hours after this accident I was relog into the client and the game and get message "You lost your arena match due to the disconnect."
So, I think this is what's happened: before that game on the screenshots, I was queuing with the same score of 3-1, game didn't starts in 30-40 seconds, so I went for the water and cancel search of the opponent. In this moment game was behave a little weird, show me a message that it failed to connect, as if I'm canceled it in the last moment, and maybe for another player it began, but I'm not even been disconnected or kicked out of client. Within a few minutes I started the run that appeared on the screenshots. As it says, it was 3-1 at that time.
Client of the game has a lot of bugs, so probably it's something like that. Game starts for a stats and my opponent, but I, cancelled it in the last moment, didn't get into
Well then, im sorry to inform u, but that is a very common situation. However stupid and confusing one for someone who has that happen to him for the first time.
Never ever close the game or press the cancel button when u r already searching for your opponent (in arena). U can still press cancel when it's not grayed out, but even that has potential risks, so be sure to realize that. Usually the longer the game searches for the match the worse it gets, since u could press the cancel button in the exact moment when a game would be found (the longer it takes the more likely the scenario) and it would result in you seeing your game close, freeze or being disconnected, but what would actually happen is, u would still enter the game and would get a loss out of that due to disconnect.
Another situation that can happen and result in a loss due to disconnect is, when the game searches for the opponent, the cancel button is already grayed out, but the wheel just keep spinning seemingly forever and nothing happens. But what happens is, the game actually loads and if u try to reconnect by restarting, the moment u do u are flagged as disconnected and u get a loss. U need to let the game resolve it on its own, let the wheel spin until the search for an opponent is canceled automatically or the game loads. If the game loads, chances r that u get a free win, cause your opponent would be the one who "disconnected" or there is a chance that the game will continue as normal.
All of this is complete and utter BS, its annoying and its not cool and its even worse when ur playing on a phone. But it is a problem that has been there forever and Blizzard doesnt seem to care about it and they certainly have "no refund policy" for arena entries due to "disconnects", even tho the disconnect wasnt technically your fault. U just either have to accept it or stop playin arena/hearthstone, there is nothing else to do.
Can someone explain this issue? Maybe I can get a feedback from Blizzard devs with some help of the moderators of the arena threads?
I lost that game on the first screenshot, then got the second one.
Thats not much information to go on. Were u playing on your phone? Did u DC? What else happened?
Only remotely similar things iv managed to find r these:
https://us.battle.net/forums/en/hearthstone/topic/20758286192
https://eu.battle.net/forums/en/hearthstone/topic/17615104057
Mby u can tell us, if something like that happened to u.
That being said, Blizzard doesnt refund arena entries as far as i know, so im affraid thats that for u. It definitely sucks, but it happened to all of us in the past several times over, u just have to learn to live with that i guess.
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Thanks for replying. I was playing on my PC, Windows, EU region. A few hours after this accident I was relog into the client and the game and get message "You lost your arena match due to the disconnect."
So, I think this is what's happened: before that game on the screenshots, I was queuing with the same score of 3-1, game didn't starts in 30-40 seconds, so I went for the water and cancel search of the opponent. In this moment game was behave a little weird, show me a message that it failed to connect, as if I'm canceled it in the last moment, and maybe for another player it began, but I'm not even been disconnected or kicked out of client. Within a few minutes I started the run that appeared on the screenshots. As it says, it was 3-1 at that time.
Client of the game has a lot of bugs, so probably it's something like that. Game starts for a stats and my opponent, but I, cancelled it in the last moment, didn't get into
Has happened to me too. But was ranked and I lost a star. Since then I avoid click on Cancel button during searching for opponent.
Your HS actually went into the game even though you didn’t.
After two turns of inactivity the HS game disconnected you and your opponent won.
This is so sad. Not really a bug but maybe something they could change. Perhaps the turns should just continue even though one of the players are inactive. The player who is actually playing cards should have am easy game winning fast.
- Click Here To Join Us On Discord! -
Thanks a lot for the answers! Now I'm gonna be aware.