Did you or your opponent concede early in the game? Because early concedes or leaves don't count, you must play a long match to obtain the cardback (if some of you concede or leaves, of course).
last time i checked my collection today they removed my heroic LoE Cardback,seems like something is wrong here
My Heroic Nax back is gone too. WTF?
It happened to me a couple of times. The solution I used was: log off the battle.net client completely (not just close the window) on the computer, then log in on the phone, go to card back collection, and the heroic card backs were restored. From a quick Internet search, it appears to be a long-standing bug that pops up randomly from time to time.
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So I just played against someone with the hakkar card back then checked my collection and I don't have it. What do I need to do?
EDIT: ITS FIXED. BY THE WAY, IS ANYONE HAVING CONNECTION ISSUES ON EU?
Just restart the game, it will work for sure.
last time i checked my collection today they removed my heroic LoE Cardback,seems like something is wrong here
now that is strange, you not onlu should have it but the game shoulded aotu aquip it as a favorite for you. Did you close and reopened the game?
Did you or your opponent concede early in the game? Because early concedes or leaves don't count, you must play a long match to obtain the cardback (if some of you concede or leaves, of course).
I did have connection issues about that time on EU, yes. Glad it is fixed for you ;-)
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Same, I have the same problem too!
I guess Tavern Brawl doesn't count.
Nvm got it now.
Anyone thought of adding new friends to spread the card back and then unfriend them?
My Heroic Nax back is gone too. WTF?
this is not hearthstone's bug report
It happened to me a couple of times. The solution I used was: log off the battle.net client completely (not just close the window) on the computer, then log in on the phone, go to card back collection, and the heroic card backs were restored. From a quick Internet search, it appears to be a long-standing bug that pops up randomly from time to time.