I'm actually amazed that they haven't put out a patch for this yet. It's a game-breaking showstopper bug. That's the sort of thing you pull the Andon cord for and get all hands on to fix. o.O
I've seen this bug happening in a few places - including on streams occasionally.
I've also seen someone suggesting that triggering the download function in the game on mobile helps solve it, but I can't confirm that as there was no evidence for the fix that I could see. Best I can suggest is wait for Blizzard to make a hotfix patch.
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I'm actually amazed that they haven't put out a patch for this yet. It's a game-breaking showstopper bug.
That's the sort of thing you pull the Andon cord for and get all hands on to fix.
o.O
I've seen this bug happening in a few places - including on streams occasionally.
I've also seen someone suggesting that triggering the download function in the game on mobile helps solve it, but I can't confirm that as there was no evidence for the fix that I could see.
Best I can suggest is wait for Blizzard to make a hotfix patch.