I feel ya bro, I voted for Amnesiac (I was definitely logged in) and got a confirmation at the time of it. But now when I return to that page there is no evidence that any player was ever selected. The most annoying thing is I put a nice request in the main battle.net support thread asking about my selection and while some players were answered mine and many others have been ignored. There hasn't been a final "this is our stance - thread closed" kind of answer or closure to it. So this is the first I've heard that they are not doing anything further.
Just a bummer when we were simply trying to enjoy the promotion and the World Championships like everyone else. I only started around the TGT era and didn't purchase that expansion only got what I've been awarded since then so of all the sets I'm missing the most from that set. Would've been nice to get 3 free packs for my legit pick. Plus I've bought every adventure and set since then plus have paid for many of my arena runs so a little something back as a paying player would be a nice gesture.
I'm sorry to hear that others have had similar experiences with not having any verification of their selection. I'm glad I made the post now. It appears that I'm not alone and there is a legit glitch or something. I knew it wasn't an error on my part...I've been working in eCommerce industry since 1998 and I know a thing or two about web sites so I'm certain it wasn't a user error on my part.
Blizzard should still step up their customer service and at least make a decent effort to do something other than blow me off completely with statements like, "we can't verify your selection"...especially since I've been playing every single blizzard game except WoW...I know they can see that info. And since a pack of cards is free digital content...it won't cost them anything.
And rather than me bitching about how their customer service blows...I'd be saying something positive instead. How a customer gets treated is why Amazon is king...they get it.
This happened to me as well, it bugged, and by the time I went back to the site, the quarters were happening, and then I got to select the korean guy, che0nsu, and originally I had picked Thijs. bugs happen, bro. Don't get mad, it's just a couple garbage tgt cards anyways
Sorry to hear that. I guess I brought up a subject that others have unfortunately experienced as well.
Blizzard's final response...Basically...go F...yourself...our crap doesn't stink.
"Thank you for taking the time to contacting me. My name is Steven and I thank you for being so patient with us while we get to your ticket here. I understand you were having concerns with not getting the packs from picking the winner of the Hearthstone Tournament.
I do apologize for any trouble this has caused you here. I do believe you when you say you picked your champion before the match happend, however again like the last rep mentioned, when you select the champion, it is suppose to register your account license on our end to show that you picked this player to win and if they did win, the system will see this and auto send you the packs when the Dev team was ready to send them out.
Truth be told, because it does not show you elgible and we have no way to properly verify that you did pick that champion on this account, we are unable to provide those packs. The only thing I can think of is maybe some browser addon or plugin interfered when it was picked which could have prevented the site from seeing you picking it or you might have logged into another bnet account and selected it from that account instead. It's hard to really say what the exact cause it since we can not verify much in this regards on our end. I understand these packs are important to you and I checked on my end and I didn't see anyon else reporting any issues with not getting their packs on their accounts. I hate to say it, but there is nothing we can do to provide anything for this situation. Sorry again for any trouble this may have caused.
If you do have any concerns about this, feel free to drop us a line and we will be happy to assist! :-)
But again, you have no way to prove that you picked anyone, let alone Pavel. I don't know why you're blaming Blizzard when there's literally no proof you can give, and no proof they can find. It's not their fault.
Blizzard's final response...Basically...go F...yourself...our crap doesn't stink.
"Thank you for taking the time to contacting me. My name is Steven and I thank you for being so patient with us while we get to your ticket here. I understand you were having concerns with not getting the packs from picking the winner of the Hearthstone Tournament.
I do apologize for any trouble this has caused you here. I do believe you when you say you picked your champion before the match happend, however again like the last rep mentioned, when you select the champion, it is suppose to register your account license on our end to show that you picked this player to win and if they did win, the system will see this and auto send you the packs when the Dev team was ready to send them out.
Truth be told, because it does not show you elgible and we have no way to properly verify that you did pick that champion on this account, we are unable to provide those packs. The only thing I can think of is maybe some browser addon or plugin interfered when it was picked which could have prevented the site from seeing you picking it or you might have logged into another bnet account and selected it from that account instead. It's hard to really say what the exact cause it since we can not verify much in this regards on our end. I understand these packs are important to you and I checked on my end and I didn't see anyon else reporting any issues with not getting their packs on their accounts. I hate to say it, but there is nothing we can do to provide anything for this situation. Sorry again for any trouble this may have caused.
If you do have any concerns about this, feel free to drop us a line and we will be happy to assist! :-)
I do hope you enjoy the rest of your day."
But again, you have no way to prove that you picked anyone, let alone Pavel. I don't know why you're blaming Blizzard when there's literally no proof you can give, and no proof they can find. It's not their fault.
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