It does not say that in the in-game shop, nor when clicking the info button, nor in any follow-up screen during the purchase. That is where I purchased, not in some other shop location. I would not have bought packs had I known that.
Absolutely false. The in-game shop has an info button (which you mentioned, so you clearly saw it), and that info button leads to a pop-up telling you to click MORE for full information. Clicking MORE takes you to the webpage mentioned above, with everything you need to know about how the system works.
There is nothing illegal about this. You were simply too lazy to research the terms of your purchase before buying. Get over it.
The way it is explained is certainly poor as I showed previously.
"Each Mercenaries Pack contains at least one Rare or better Mercenary Card until all Mercenary Cards are collected from that rarity tier."
But portraits are depicted as cards before you turn them over and so if things were working as promised you should get at least get rare portrait cards until those are maxed and then get all coins.
"For example, let’s say you have all of the Rare Mercenaries unlocked, but not all of the Epic Mercenaries, and barely any of the Legendaries. You open a pack, the card rarity is determined to be Rare, and the roulette lands on Scabbs Cutterbutter. You have all three portraits for Scabs, but not for other Rares, like Xyrella. You get five sets of coins."
But as explained before portraits are cards so if it was working as promised then Scabbs Cutterbutter would have been removed from the card pool but was not. So this 'you didn't research the terms of your purchase before buying' excuse isn't going to fly because we were told it would work one way but it works another.
The problem there is portraits are depicted as cards before you turn them over and so if things were working as promised you should get at least get rare portrait cards until those are maxed and then get all coins.
"For example, let’s say you have all of the Rare Mercenaries unlocked, but not all of the Epic Mercenaries, and barely any of the Legendaries. You open a pack, the card rarity is determined to be Rare, and the roulette lands on Scabbs Cutterbutter. You have all three portraits for Scabs, but not for other Rares, like Xyrella. You get five sets of coins."
But as explained before portraits are cards so if it was working as promised then Scabbs Cutterbutter would have been removed from the card pool but was not.
The way it is explained is certainly poor as I showed previously.
"Each Mercenaries Pack contains at least one Rare or better Mercenary Card until all Mercenary Cards are collected from that rarity tier."
But portraits are depicted as cards before you turn them over and so if things were working as promised you should get at least get rare portrait cards until those are maxed and then get all coins.
Blizzard Watch in “Are you only getting coins in your Hearthstone Mercenaries packs? This is why.” explains the problem:
"For example, let’s say you have all of the Rare Mercenaries unlocked, but not all of the Epic Mercenaries, and barely any of the Legendaries. You open a pack, the card rarity is determined to be Rare, and the roulette lands on Scabbs Cutterbutter. You have all three portraits for Scabs, but not for other Rares, like Xyrella. You get five sets of coins."
But as explained before portraits are cards so if it was working as promised then Scabbs Cutterbutter would have been removed from the card pool but was not. So this 'you didn't research the terms of your purchase before buying' excuse isn't going to fly because we were told it would work one way but it works another.
The problem there is portraits are depicted as cards before you turn them over and so if things were working as promised you should get at least get rare portrait cards until those are maxed and then get all coins.
Blizzard Watch in “Are you only getting coins in your Hearthstone Mercenaries packs? This is why.” explains the problem:
"For example, let’s say you have all of the Rare Mercenaries unlocked, but not all of the Epic Mercenaries, and barely any of the Legendaries. You open a pack, the card rarity is determined to be Rare, and the roulette lands on Scabbs Cutterbutter. You have all three portraits for Scabs, but not for other Rares, like Xyrella. You get five sets of coins."
But as explained before portraits are cards so if it was working as promised then Scabbs Cutterbutter would have been removed from the card pool but was not.