Hi, I just installed the app today, and noticed that my collection was incorrect on the site. I'd say it was about 90% correct. I had cards missing, as well as cards appearing that I do not own. I thought that re-opening Hearthstone might allow it to resync, and update my collection properly. It did resync, but it only fixed some of the discrepancies, not all.
I uninstalled the app so that I could manually correct my collection. Unfortunately, doing so also deleted my logs, so I can't post them here. But I'm wondering if there are others experiencing the same thing, or if this is a known issue.
UPDATE: I reinstalled and resynced. Same issue. I have my log this time, but it doesn't say much:
[2017-08-18 08:10:28.904] Innkeeper/0.4.11.0 (Release) [2017-08-18 08:10:28.907] [System] OS: Microsoft Windows 10 10.0.15063 (64 bit) [2017-08-18 08:10:29.803] Innkeeper/0.4.11.0 (Release) [2017-08-18 08:10:29.805] [System] OS: Microsoft Windows 10 10.0.15063 (64 bit) [2017-08-18 08:10:29.832] [System] GPU: NVIDIA GeForce GTX 1070 (22.21.13.8494) [2017-08-18 08:10:29.835] [System] Display 1: 1920x1080 (Primary) [2017-08-18 08:10:29.835] [System] Display 2: 1920x1080 [2017-08-18 08:10:29.835] [System] Display 3: 1920x1080 [2017-08-18 08:10:29.837] [System] Screen scaling factor is 1.00x [2017-08-18 08:10:29.837] [System] Aero is enabled! [2017-08-18 08:10:29.890] [IPC] Starting servers... [2017-08-18 08:10:30.053] [IPC] Servers started. [2017-08-18 08:10:30.053] [UI] Starting Electron... [2017-08-18 08:10:30.231] [UI] Electron started. [2017-08-18 08:10:31.749] [IPC] UI client connected [2017-08-18 08:10:31.755] [IPC] UI client connected [2017-08-18 08:10:31.794] [UI] UI is ready! [2017-08-18 08:10:31.818] [Update] Checking for updates... [2017-08-18 08:10:32.223] [Update] No updates found! [2017-08-18 08:10:32.232] [Auth] Auto Logging in... [2017-08-18 08:10:32.632] [Auth] Login successful! [2017-08-18 08:10:32.908] [Log] Config file was OK [2017-08-18 13:30:16.723] [Hearth] Found Hearthstone! [A] [2017-08-18 13:30:16.787] [Hearth] Region is US [2017-08-18 13:30:23.449] [Log] Found Hearthstone path: C:\Program Files (x86)\Hearthstone [2017-08-18 13:30:24.477] [Log] Found Hearthstone log path: C:\Program Files (x86)\Hearthstone\Logs [2017-08-18 13:30:44.676] [Hearth] Found 585 cards. [2017-08-18 13:30:46.838] [Sync] Starting Data upload... [2017-08-18 13:30:47.329] [Sync] Upload successful. [2017-08-18 13:30:49.849] [System] Saved app data to C:\Users\Don\AppData\Local\Innkeeper\Innkeeper.data [2017-08-18 13:31:57.797] [System] Saved app data to C:\Users\Don\AppData\Local\Innkeeper\Innkeeper.data
I have a similar issue. Innkeeper says that my collection is synced correctly but on the site I am missing everything that has been released after LoE. But I have a lot of the cards in my collection.
Is there anything that I can try to solve the issue ?
Hi, I just installed the app today, and noticed that my collection was incorrect on the site. I'd say it was about 90% correct. I had cards missing, as well as cards appearing that I do not own. I thought that re-opening Hearthstone might allow it to resync, and update my collection properly. It did resync, but it only fixed some of the discrepancies, not all.
I uninstalled the app so that I could manually correct my collection. Unfortunately, doing so also deleted my logs, so I can't post them here. But I'm wondering if there are others experiencing the same thing, or if this is a known issue.
UPDATE: I reinstalled and resynced. Same issue. I have my log this time, but it doesn't say much:
[2017-08-18 08:10:28.904] Innkeeper/0.4.11.0 (Release)
[2017-08-18 08:10:28.907] [System] OS: Microsoft Windows 10 10.0.15063 (64 bit)
[2017-08-18 08:10:29.803] Innkeeper/0.4.11.0 (Release)
[2017-08-18 08:10:29.805] [System] OS: Microsoft Windows 10 10.0.15063 (64 bit)
[2017-08-18 08:10:29.832] [System] GPU: NVIDIA GeForce GTX 1070 (22.21.13.8494)
[2017-08-18 08:10:29.835] [System] Display 1: 1920x1080 (Primary)
[2017-08-18 08:10:29.835] [System] Display 2: 1920x1080
[2017-08-18 08:10:29.835] [System] Display 3: 1920x1080
[2017-08-18 08:10:29.837] [System] Screen scaling factor is 1.00x
[2017-08-18 08:10:29.837] [System] Aero is enabled!
[2017-08-18 08:10:29.890] [IPC] Starting servers...
[2017-08-18 08:10:30.053] [IPC] Servers started.
[2017-08-18 08:10:30.053] [UI] Starting Electron...
[2017-08-18 08:10:30.231] [UI] Electron started.
[2017-08-18 08:10:31.749] [IPC] UI client connected
[2017-08-18 08:10:31.755] [IPC] UI client connected
[2017-08-18 08:10:31.794] [UI] UI is ready!
[2017-08-18 08:10:31.818] [Update] Checking for updates...
[2017-08-18 08:10:32.223] [Update] No updates found!
[2017-08-18 08:10:32.232] [Auth] Auto Logging in...
[2017-08-18 08:10:32.632] [Auth] Login successful!
[2017-08-18 08:10:32.908] [Log] Config file was OK
[2017-08-18 13:30:16.723] [Hearth] Found Hearthstone! [A]
[2017-08-18 13:30:16.787] [Hearth] Region is US
[2017-08-18 13:30:23.449] [Log] Found Hearthstone path: C:\Program Files (x86)\Hearthstone
[2017-08-18 13:30:24.477] [Log] Found Hearthstone log path: C:\Program Files (x86)\Hearthstone\Logs
[2017-08-18 13:30:44.676] [Hearth] Found 585 cards.
[2017-08-18 13:30:46.838] [Sync] Starting Data upload...
[2017-08-18 13:30:47.329] [Sync] Upload successful.
[2017-08-18 13:30:49.849] [System] Saved app data to C:\Users\Don\AppData\Local\Innkeeper\Innkeeper.data
[2017-08-18 13:31:57.797] [System] Saved app data to C:\Users\Don\AppData\Local\Innkeeper\Innkeeper.data
I have a similar issue.
Innkeeper says that my collection is synced correctly but on the site I am missing everything that has been released after LoE.
But I have a lot of the cards in my collection.
Is there anything that I can try to solve the issue ?
Regards,
Logging out and back into the application solved my issue.
My collection is now complete.
Regards,
JeePee