Hello there. I finally made my brother to play hearthstone. He is desperatly trying to get a free deck. He already completed starter quests, now he is trying to climb the ladder to rank 25. He is on 30 wins but guess what.. stucked at rank 40. Why is he not getting any stars? He already made a ticket but no response for almost 2 days. Is he missing something? Thanks in advance.
I made a thread on the same subject days ago and seemed to be the only one it had happened to (At least nobody cared to react)
And here is the reply I received from Blizzard to my earlier ticket on the same subject
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Your ticket has received the following response:
Howdy ****, I am Game Master Thakerrile. I appreciate that your time is valuable so I would like to thank you for reaching out to us. ^_^
I read over your ticket and I understand you did not get any stars after your last ranked match :\
Customer Support cannot adjust ranks in Hearthstone. If you run into an issue where the game is not providing ranks for competitive matches please report this on the Hearthstone forums so the Dev team can investigate.
Hello there. I finally made my brother to play hearthstone. He is desperatly trying to get a free deck. He already completed starter quests, now he is trying to climb the ladder to rank 25. He is on 30 wins but guess what.. stucked at rank 40. Why is he not getting any stars? He already made a ticket but no response for almost 2 days. Is he missing something? Thanks in advance.
I made a thread on the same subject days ago and seemed to be the only one it had happened to (At least nobody cared to react)
And here is the reply I received from Blizzard to my earlier ticket on the same subject
Quote
Your ticket has received the following response:
Howdy ****, I am Game Master Thakerrile. I appreciate that your time is valuable so I would like to thank you for reaching out to us. ^_^
I read over your ticket and I understand you did not get any stars after your last ranked match :\
Customer Support cannot adjust ranks in Hearthstone. If you run into an issue where the game is not providing ranks for competitive matches please report this on the Hearthstone forums so the Dev team can investigate.
Bug Report Thread:
https://us.forums.blizzard.<wbr />com/en/hearthstone/c/bug-<wbr />report/8
I have tracked this report internally but the first hand report on the forums will provide the Dev team crucial information for their investigations.
Take it easy my friend!
Unquote