Recent Dust Grants and Missing Cards - Official Answer & Update
Blizzard finally posted about the Dust Refund operation gone bad. Their explanation is below, but the TL; DR: is that they are running fixes right now and will resume with the dust hand outs after, not just in the Americas, but in other Regions too.
Quote from BlizzardHey all,
We’re working to fix a few ongoing issues right now that we wanted to give you all more information about.
Last night (Pacific time), we started a heal-up that awarded many players some Arcane Dust (starting in the Americas region). That Dust was to compensate those players for a bug that allowed those players to get extra copies of uncraftable Golden cards from various sources, like monthly awards, Arena awards, and some products (but not Packs).
Those uncraftable Golden cards included cards from the Rewards Track and the Battle for Alterac Valley event. The heal-up was supposed to delete the extra copies of those uncraftable cards and award the affected players with Dust equal to the value of those cards. That’s why different players got different amounts of Dust—it depended on how many of those extra copies you had, and what rarities they were.
Unfortunately, as some of you have noticed, there were some issues with the heal-up. One issue was that several cards were included that weren’t supposed to be included, resulting in players getting more Dust than intended. A second issue was that some players got the Dust award twice. A third issue is that some players had too many cards deleted, leaving them with fewer copies in their Collections than intended. When we noticed these issues, we stopped the heal-up to avoid causing issues for more players.
The team is currently working on fixing these issues. We just ran a script to correct the Dust grants for people who got it twice, and are in the process of running a script for people who got too many cards deleted. Once these issues are fully resolved, the team will run a check to make sure the fixes have been run correctly and all appropriate adjustments have been made. Then, we will finish the initial refund in the Americas and start it in the other regions.
We will update this post when we have more information.
Quote from Blizzard1/20 Update:
The heal-up correction has been completed in the Americas region. That correction included running a script that subtracted the same amount of Dust that was previously added to each account, and also added back in the cards that were previously mistakenly deleted. Then, the refunds were processed as initially intended. The refunds only properly apply to a very small number of players, so the end result is that most players ended up with 0 extra Dust. We’ve seen your concerns, and we’ll continue to investigate your reports, but we’ve looked into it extensively and have not seen any player end up with less Dust than they started with (except for any Dust they spent in between the two adjustments).
The original refund script has been fixed, and is now being rolled out in each of the other regions. Because it was adjusted, most players won’t see any affects from it.
We apologize for the inconvenience and confusion this has caused.
So uh...is anyone getting negative dust?
No. There's no way to track how it is spent so if you emptied it out and spent it all you will be at zero and got free cards. This is a huge middle finger to anyone that got the dust but didn't spend it and they just keep digging their own hole deeper and deeper with their customers. Completely unacceptable.
nah i spent most of it and still have the legs i crafted, 8800 dust, I guess I lose the 800 dust that I didn't spend
and I got the rares back
Yesterday I got 6400 and now I have 0, thank Yog I crafted four legendaries, they only took the dust that I already had from before the refund
Got 7.2k yesterday and they took it all today🤡🤡🤡
The hell? I was gonna use that dust next expansion.
Times like these i really have to reconsider my standings as a blizzard gamer. Talk about petty and pathetic.
damn when i first saw it i was just going to let the dust sit and use it for next exp. now they took away the 5600 dust i got and left me with 800. I guess i should have crafted those few golden legendaries i wanted last night before they took it all away.
We literally got this because of an interaction between a streamer and a dev that happened to be in their chat, this is how unorganized they are right now.
they took back my extra dusts...
they gave me 8400 dusts which is way too much... now the fix is out... only 1750...
damn.. should have crafted a few legendary yesterday...
I know 99% of comments are gonna be negative. But thank you Blizz for communicating this to us. As long as no one ends worse than what they had before, it is fair. Even if you already "spent the dust", then you're one of the few that actually benefited, since they cant bring you to the negative. And trying to say that you spent the dust because you had extra is a sh1t argument. You spent the dust cause you wanted the card, and you still have the card, so fair is fair.
they can
https://twitter.com/hsdecktech/status/1483669993619218436
And they did it last patch when a bug granted extra tavern tickets and for every extra tavern ticked used they removed gold to negative values .
Upon looking into that, looks like there were people who abused the system. Early quits to get the rewards. That sounds like exploiting to me /shrug.
I already spent my 8k on a priest deck lol what happens now
I spent almost all mine, they took what I had left. If they take back the cards i crafted with their screw up, i'm done with Hearthstone and Blizzard.
I believe you just get negative dust for the amount you spent over. So technically you got a free dust loan from blizzard. Lucky you!
Nope there's no negative dust. The cards you crafted you get to keep no strings.
I could totally see them taking the cards but also giving back the dust you spent on said cards alongside the correct amount for the extras we had. (Y'know, what they should've done today but accidentally sent twice)
Just an update on my end, used all the dust and still have the entire priest deck plus the extra 1k dust I did not use. Not sure if they will take the dust I did not spend though.
What's the threshold for not being a small indie company nowadays? worth 69 billion?
What about those who got the message but no dust?