Recent Dust Grants and Missing Cards - Official Answer & Update
Blizzard finally posted about the Dust Refund operation gone bad. Their explanation is below, but the TL; DR: is that they are running fixes right now and will resume with the dust hand outs after, not just in the Americas, but in other Regions too.
Quote from BlizzardHey all,
We’re working to fix a few ongoing issues right now that we wanted to give you all more information about.
Last night (Pacific time), we started a heal-up that awarded many players some Arcane Dust (starting in the Americas region). That Dust was to compensate those players for a bug that allowed those players to get extra copies of uncraftable Golden cards from various sources, like monthly awards, Arena awards, and some products (but not Packs).
Those uncraftable Golden cards included cards from the Rewards Track and the Battle for Alterac Valley event. The heal-up was supposed to delete the extra copies of those uncraftable cards and award the affected players with Dust equal to the value of those cards. That’s why different players got different amounts of Dust—it depended on how many of those extra copies you had, and what rarities they were.
Unfortunately, as some of you have noticed, there were some issues with the heal-up. One issue was that several cards were included that weren’t supposed to be included, resulting in players getting more Dust than intended. A second issue was that some players got the Dust award twice. A third issue is that some players had too many cards deleted, leaving them with fewer copies in their Collections than intended. When we noticed these issues, we stopped the heal-up to avoid causing issues for more players.
The team is currently working on fixing these issues. We just ran a script to correct the Dust grants for people who got it twice, and are in the process of running a script for people who got too many cards deleted. Once these issues are fully resolved, the team will run a check to make sure the fixes have been run correctly and all appropriate adjustments have been made. Then, we will finish the initial refund in the Americas and start it in the other regions.
We will update this post when we have more information.
Quote from Blizzard1/20 Update:
The heal-up correction has been completed in the Americas region. That correction included running a script that subtracted the same amount of Dust that was previously added to each account, and also added back in the cards that were previously mistakenly deleted. Then, the refunds were processed as initially intended. The refunds only properly apply to a very small number of players, so the end result is that most players ended up with 0 extra Dust. We’ve seen your concerns, and we’ll continue to investigate your reports, but we’ve looked into it extensively and have not seen any player end up with less Dust than they started with (except for any Dust they spent in between the two adjustments).
The original refund script has been fixed, and is now being rolled out in each of the other regions. Because it was adjusted, most players won’t see any affects from it.
We apologize for the inconvenience and confusion this has caused.
For a company that is worth 67 billion dollars they sure do make a lot of mistakes lol.
Your standards are so low and I feel bad for you.
No the issue is that they are taking people's dust who didn't even craft anything. They are taking people's dust they had on their account PRIOR to the mistake. I have 5 dust now! I didn't craft anything and I had 3500+ dust prior to them giving me 12k dust. So yes we are being severely punished for their mistake. because now they made 2 mistakes!!!!
"mistakes happen" xD lol
its not a big deal? i had 450 dust being a f2p, and they took that too. For f2p players it is a big deal even 400 dust
dude what you are talking about? I have nothing with these mistakes, I didnt expend the free dust i got, okay so they can get it back, but now I LOST ALL MY DUST I HAD PREVIOUSLY, now i have 0 DUST!!!
what the heck is that? its ridiculous
I spent all the dust I was given but I didn't know I received it by mistake or I wouldn't have crafted anything. I'd rather have 0 dust than be negative but it looks like it just went to 0. I feel bad for crafting free cards.
I got the 2.8k and I lost it... I did not spend any of the dust so thankfully I didnt go negative. I have roughly 27k so Its luckily losing the dust I gained didnt effect me. It is a bit scummy that they gave the dust just to take it straight away and screwing over their players that were attempting to save for the next expansion/or for a deck they wanted and cased them to go negative.
looks like I got all my missing golden cards back but they took all the dust they awarded back too - didnt spend any of it didnt want to craft cards I figured they would return
No "sorry" or "apologize" ?
Just "We will update this post when we have more information." ??
Seems like a pretty bad screw up, especially as it sounds like if you just spent all you had (inc extra) then you don't lose anything. Means people who do the right thing and didn't spend it get punished and the others who did get to keep it.
It sounds like your grapes are sour instead dude.
I crafted some of the cards that were removed from my collection. Now that I have the golden copies back, I no longer need them. I feel the cards that were removed should be eligible for a refund.
I got "more dust than intended" AND the double award bug.
I truly hope they don't roll this back. It would finally be an award for their incompetence.
They took away what they gave plus more. I have 0 dust now.
same wtf D:
Damn, knew I should have finished popping out all the legendaries I still needed...
I went from 6400 dust to 0. That sucks.
How is it cheating the system? It was their mistake.
pretty sure they reserve all the rights to revert those "crafted" legendaries, you sound like they wouldn't notice people trying to "capitalize" due to their silly slip-ups - not gonna work lol.
went from 64k dust to 58k dust so they took it back already