3 Free Kobolds Card Packs Coming in January for Daily Quest Bug
As a bit of compensation for players who aren't reliably getting their dailies on time, and as a celebration of the new expansion, all players are receiving 3 Kobolds & Catacombs card packs in the new year.
- So many dungeon runs being run impacted the Hearthstone service causing the issue.
- Your packs will be available through Battle.net gifting in early January. Mobile players can login to the Blizzard account site to redeem.
- Completing your daily is possible even if it doesn't display. Yes, you do still get the rewards.
- A long-term solution for the daily quest bug will be implemented in the new year. Short-term solutions are incoming.
See below for some tips on how to get your dailies to show up if you aren't seeing them on login.
Quote from Jesse HillGreetings,
Thanks for helping to make the launch of Kobolds & Catacombs legendary! Millions of players joined us to explore the vast kobold dungeons, and we hope all your adventures into the depths have been incredibly fun.
After launch, we discovered something not-so-fun: an issue that delayed some players from receiving new daily quests after logging in, largely due to the unexpected impact that so many Dungeon Runs had on our services. We immediately set to work investigating the issue and implemented hotfixes to resolve it. We’re still working on it, but at this point the delay is significantly reduced, and in most cases players will now see their daily quests immediately upon log in.
Due to the nature of the issue, some players may still experience a delay between 10-30 minute after logging in to get their daily quest. Here are some steps you can take to prompt the quest log to update if you are not already seeing new quests upon login.
- Check your quest log 10-30 minutes after logging in for the first time after quests reset. You need not remain logged in for that time.
- Manually refresh the quest log by pushing the Quest Log button.
- Play games in Play Mode or Arena (Note that Dungeon Run will not cause the quest log to update).
- Note: If you happen to complete your quest without seeing the quest log update, you’ll still be properly rewarded
We’re currently working on short-term solutions that should soon make these additional steps unnecessary, and we plan on implementing better long-term solutions in the new year.
We understand how important daily quests are to the experience of Hearthstone, and we’re sorry for any confusion or frustration affected players might have experienced. As a celebration of Kobolds and Catacombs and a thank you to affected players for being patient while we worked to fix this issue, we’re sending all Blizzard players three Kobolds & Catacombs card packs, for free, on us!
Your free card packs will arrive via Blizzard Battle.net gifting in early January. To redeem on mobile, just log into Blizzard Battle.net via your favorite browser. If you’re on PC, you can click the gift icon on the upper right next to your Battletag. If your packs don’t appear in-game after you claim them, please try restarting Hearthstone.
Thanks for joining us in the tavern, and we wish you warmth and joy for the holidays!
Thing is that this type of problem lays out in the development process in any big company and not just Blizzard. You have strict deadlines for the list of features that need to be done and tested. Usualy, it works fine, but sometimes deadlines are too close and you as a developer came up with not perfect implementation that worked for now and passes QA. Then you could come up with much better idea for this piece, but you have new features to be done. If leading persons won't allow to take some time for code refactoring, developers will stuck in the spaghetti code they've written.
And leadership cannot allow just rewriting already imemented features for months while devs should bring new features in the game every 4 months.
Software development is clownfiesta, indeed.
It seems that dungeon runs are more popular, than blizzard expected.
Since people seem not to know this:
You have to change the language in your HS client for the game to show the quest. You can change it back again after the quest is there...
I know this isnt optimal, but at least you can see your quest and change it to a different one.
This does not always work. I think it's about as effective as logging out and logging back in.
As someone who enjoys free packs, I approve this message.
Latest two news posts on the site have '3 Free Packs' on their titles, it must be a Winter Veil miracle!
Tnx Ben! Nerf Corridor Creeper it will be best New Year gift
I don't get it why some people still complain...
FeelsAmazingMan ( I got the quest everyday but free stuff is always welcome :) )
yeah it was an issue i guess and i'm thankful that they give some compensation (even though it wasn't needed)
just open and close the game a few times if your daily quest doesn't show up and it will show up after the 2nd or 3rd try
People in Puerto Rico going a month without power they pay for , thankful for the help they are getting and praising Jesus. Meanwhile all hell breaks loose if someone has to restart the game or wait awhile to get a quest for a free game they play. Some people's children.........
Awesome, thank you Blizzard :)
14 days is a month now?
But, seriously, you realize that they could have given you absolutely nothing, right?
You are getting free stuff for an issue that required very, very, very little of you in terms of workaround.
The fact that you are now whining about it indicates that you don't even deserve the 3 packs.
As happy as I am about free packs, I'm even happier that my quests loaded this morning!
Lucky you! It must be a Christmas miracle or something ..! ^^
Only 3? Why not 5 since this has been such a big issue?