I'd like to add on that I'm also having the exact same problem - only 5 pages of neutral cards are showing up. I've done a fair bit of troubleshooting to try to resolve the issue but have yet to find a resolution.
I tried uninstalling and reinstalling both Hearthstone and Innkeeper. Once Innkeeper and Hearthstone were uninstalled I cleared all of the relevant data in the Local, LocalLow, and Roaming folders in the %appdata% directory for BOTH Hearthstone as well as Innkeeper. This did not resolve the issue.
I switched my battle.net launcher to open hearthstone in the EU region and the missing neutral pages reappeared but as soon as I changed back to my NA account and resynced the collection, I was back down to 5 pages.
I also tried creating an entirely new account on Hearthpwn. Once I synced Innkeeper to the new Hearthpwn account, the new account was also limited to 5 pages of neutral cards.
What's most interesting to me is Hearthpwn does have the data stored for my collection in the database as the counter at the bottom of the page does show I own 1082/1097 Neutral cards. Based on this, it appears to be some sort of display bug on the site, not an issue with Innkeeper or Hearthstone.
i have the same problem when i synchronise with innkeeper, and managed to fix it by editing the collection and just modifying it a bit, like removing one goldshire footman (right click to remove card)
don't forget to check Collection Calculations to see dust needed on decks. the only problem now is that it doesn't count golden cards so those i have only golden now appear as i don't have them and cba to check them each manually every time i update
this bug seems low priority or hard to fix :(
Editing the collection, as you say, removes totally the golden cards but makes 77 pages appear for neutral cards in my case. Then, if you sync the collection again with innkeeper, all the pages disappear again ...
Problem is still here after new expansion. This is weird, it adds the cards from Witchwood in my collection, thus the number of pages for class cards increased, but neutral pages are still locked to 5. Is there a way to remove completely the collection ? I could try to sync it from scratch then.
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Not a single answer from the staff since November 2017 ...
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Editing the collection, as you say, removes totally the golden cards but makes 77 pages appear for neutral cards in my case. Then, if you sync the collection again with innkeeper, all the pages disappear again ...
Thanks for the tip tho :).
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True. A classic deck piloted by a new player...
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You synced your collection and did not get any achievement about golden legs, but nice troll.
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All of them, 139 golden.
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One day this card will be played again ... Miss it !
5
Could you stop using that font ?
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Hey :)
Problem is still here after new expansion. This is weird, it adds the cards from Witchwood in my collection, thus the number of pages for class cards increased, but neutral pages are still locked to 5. Is there a way to remove completely the collection ? I could try to sync it from scratch then.
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Blood-Queen Lana'thel
A useless Warlock Legendary
0
Ogre Magi
A 2 headed minion.
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Illidan Stormrage
A great hero from warcarft but mediocre card in HS.
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Amani Berserker
Good old Enrage minion.
0
Entomb
6 mana spell
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King Togwaggle
Card that interact with opponent deck.
0
Mossy Horror
Epic with 7 health