Have you ever used any software, other than Hearthstone, fresh and unmodified from the Battle.net App or the App Store or whatever, to play Hearthstone or to run alongside Hearthstone or to interact with the Hearthstone app/program in any way?
I doubt they use whether or not a player emotes as a reason to ban people.
I also doubt they use user reports that a player is a bot, except perhaps as a reason to investigate further.
They've banned so many accounts in recent months, if the process was as arbitrary and prone to error as that I'd expect to see thousands of people saying their accounts have been banned for no reason. This seems to be an isolated incident.
My assumption would be they ban accounts by detecting illegal software/inputs, and that the OP was either outright botting or using some sketchy third party software.
And if that's not true then I assume his account will be reinstated because if he wasn't doing automation there should be no evidence that he was.
Assuming that's all true you should submit another ticket, obviously follow any "appeal the ban" type options if you have any.
Go and post about this on the official forum if you haven't already. Seems unlikely you'd be the only person this has happened maybe someone there can help or maybe you'll get in touch with a representative that way.
And go on their social media accounts to tell your story publicly on their Twitter/Facebook and try to get the attention of a representative there. Randomly deleting customers' accounts and refusing to speak to them is a really bad look.
And be polite and clear while you're doing all this.
It's been a while since I've had to contact customer support but when I had to do it before I was able to chat to a human Blizzard employee within a few minutes.
If you go to the shops you'll probably find you can buy a really cheap pen and one that does the same thing but looks a bit nicer that costs 10x as much. Assuming you don't boycott the shop, accuse the shopkeeper of criminality, and deride the people who purchase the expensive pens, you should forget the non-issue that is Hearthstone selling cosmetics that cost more than you're willing to pay.
They're pretty explicit in the press release that these are intended for people who "players who really care about cosmetics," who haveshown a lot of excitement for [i.e. spent a lot of money on] cosmetics with a higher quality bar" and who want "ultra-premium cosmetics."
Assuming that the cosmetics are as advertised there's nothing criminal or immoral about selling expensive cosmetics to people who want to buy them. It's good for the health of the game. It's good for players if Blizzard make more of their money this way than through loot box bullshit, decreased time between expansions, reduced free rewards and so on.
It's especially good for players who have no interest in ultra-premium cosmetics.
This is just nothing. You'll probably never even see the skin outside the shop.
I was always going to boycott this skin for the same reason I boycott all the diamond skins. I have no interest in them and my willingness to spend money on Hearthstone is more than exhausted by the money I spend on tavern passes.
Some players want fancy cosmetics and are willing to spend loads of money on them. That's who these products are for.
HS monetization has always sucked. Cosmetics that offer no in-game advantage are the most consumer-friendly way the game could be monetized and we should encourage this. You SHOULD concede when you meet a Ragnaros player on ladder, but only to give him a win.
A few months ago I started getting that glitch where the game would crash if I tabbed away from the screen.
They said running in windowed mode would help, and it did, but it didn't fix the problem so I was running it in a window and still crashing frequently for months. Mostly if I tabbed out during combat. Seems to be fixed now.
The game still sometimes randomly disconnects during fights. If I exit immediately and restart I can generally keep playing, though I've lost a few games this way. If it happens at the end of a long fight then I end up skipping my turn.
I was playing a Pirates vs. Beasts game the other day where after the combat with all the death rattles had resolved my turn lasted around 3 seconds. So I had to start quitting the game and reloading as soon as combat started. I had to check the BG records page to see what position we finished in.
Also I can see how much gold my partner has when I play on my phone but not on my laptop. So I can't tell when they're out of gold, if they can afford to upgrade before I pass, if they can afford to pass, etc.
Game doesn't seem to be in rude health at the moment. Been playing since 2014 and I can't remember a time when crashes and bugs had such a big effect on the experience.
0
No one's saying that.
Sounds like a bug that should be fixed.
If you're still getting a kick out of the GvG rocket 10 years after the game came out, I envy you.
0
Were you playing a lot of Automaton Priest?
1
Were you able to find any other part of the game to focus on, or did you lose interest when you couldn't break the pot?
0
Well I'm emotionally invested now.
Your thread on the Blizzard forums got deleted? What happened?
0
But why would someone else hack his account and use it to run bots but not make it inaccessible to him and then stop doing this of their own volition?
Like what's the profit incentive there?
1
Have you ever used any software, other than Hearthstone, fresh and unmodified from the Battle.net App or the App Store or whatever, to play Hearthstone or to run alongside Hearthstone or to interact with the Hearthstone app/program in any way?
0
I doubt they use whether or not a player emotes as a reason to ban people.
I also doubt they use user reports that a player is a bot, except perhaps as a reason to investigate further.
They've banned so many accounts in recent months, if the process was as arbitrary and prone to error as that I'd expect to see thousands of people saying their accounts have been banned for no reason. This seems to be an isolated incident.
My assumption would be they ban accounts by detecting illegal software/inputs, and that the OP was either outright botting or using some sketchy third party software.
And if that's not true then I assume his account will be reinstated because if he wasn't doing automation there should be no evidence that he was.
0
Oh ok.
Assuming that's all true you should submit another ticket, obviously follow any "appeal the ban" type options if you have any.
Go and post about this on the official forum if you haven't already. Seems unlikely you'd be the only person this has happened maybe someone there can help or maybe you'll get in touch with a representative that way.
And go on their social media accounts to tell your story publicly on their Twitter/Facebook and try to get the attention of a representative there. Randomly deleting customers' accounts and refusing to speak to them is a really bad look.
And be polite and clear while you're doing all this.
Good luck let us know how it goes.
0
They didn't respond or they didn't take it seriously?
0
Have you reached out through the website?
It's been a while since I've had to contact customer support but when I had to do it before I was able to chat to a human Blizzard employee within a few minutes.
1
If you go to the shops you'll probably find you can buy a really cheap pen and one that does the same thing but looks a bit nicer that costs 10x as much. Assuming you don't boycott the shop, accuse the shopkeeper of criminality, and deride the people who purchase the expensive pens, you should forget the non-issue that is Hearthstone selling cosmetics that cost more than you're willing to pay.
They're pretty explicit in the press release that these are intended for people who "players who really care about cosmetics," who haveshown a lot of excitement for [i.e. spent a lot of money on] cosmetics with a higher quality bar" and who want "ultra-premium cosmetics."
Assuming that the cosmetics are as advertised there's nothing criminal or immoral about selling expensive cosmetics to people who want to buy them. It's good for the health of the game. It's good for players if Blizzard make more of their money this way than through loot box bullshit, decreased time between expansions, reduced free rewards and so on.
It's especially good for players who have no interest in ultra-premium cosmetics.
This is just nothing. You'll probably never even see the skin outside the shop.
0
I was always going to boycott this skin for the same reason I boycott all the diamond skins. I have no interest in them and my willingness to spend money on Hearthstone is more than exhausted by the money I spend on tavern passes.
Some players want fancy cosmetics and are willing to spend loads of money on them. That's who these products are for.
HS monetization has always sucked. Cosmetics that offer no in-game advantage are the most consumer-friendly way the game could be monetized and we should encourage this. You SHOULD concede when you meet a Ragnaros player on ladder, but only to give him a win.
1
A few months ago I started getting that glitch where the game would crash if I tabbed away from the screen.
They said running in windowed mode would help, and it did, but it didn't fix the problem so I was running it in a window and still crashing frequently for months. Mostly if I tabbed out during combat. Seems to be fixed now.
The game still sometimes randomly disconnects during fights. If I exit immediately and restart I can generally keep playing, though I've lost a few games this way. If it happens at the end of a long fight then I end up skipping my turn.
I was playing a Pirates vs. Beasts game the other day where after the combat with all the death rattles had resolved my turn lasted around 3 seconds. So I had to start quitting the game and reloading as soon as combat started. I had to check the BG records page to see what position we finished in.
Also I can see how much gold my partner has when I play on my phone but not on my laptop. So I can't tell when they're out of gold, if they can afford to upgrade before I pass, if they can afford to pass, etc.
Game doesn't seem to be in rude health at the moment. Been playing since 2014 and I can't remember a time when crashes and bugs had such a big effect on the experience.
0
I was loving Duos last season, so much that I paid for the season pass thing for the first time, but struggling a bit with the new meta.
In particular I keep matching with partners who don't seem to understand the assignment.
0
What sort of decks do you like to play? What classes do you like?