I NEVER used automation at all, nor any program that is related to hearthstone AT ALL. This ban was completely wrong and now they even told me again that nope, no further investigation whatsoever.
Have you ever used any software, other than Hearthstone, fresh and unmodified from the Battle.net App or the App Store or whatever, to play Hearthstone or to run alongside Hearthstone or to interact with the Hearthstone app/program in any way?
Never. You know what? Maybe since they investigated with an actual person, this account is definitely hacked. There is no other explanation whatsoever. Or these people of that company just don't really care about complaints and don't take anybody seriously.
I’m dubious. On one hand, I doubt they banned you without reason. On the other hand, I don’t see why you’d create a thread here to lie about it. I think you used something on your computer which was flagged by Blizzard as bottling, although you didn’t do it on purpose. Could you have used some deck tracker from some unreliable place or some shady plug-in for it maybe?
I don't have any deck tracker going on. Now they responded to me and supposedly they did more investigation and uphold the ban(!). That is just so unfair. All I can say is that, I HAVE NEVER used botting and I am accused of it for NO REASON. They won't take me seriously it seems. I don't know if I should push them more because they really are convinced I did it.
They will never give you the details on how you were "caught" because that can give you information on how to circumvent their scans. Which is fair. But if you're caught unfairly, expect this to be reverted after enough people complain. I personally tend to side with them. I think you did a bit of botting or automation of any kind, and have been caught. Otherwise, we would see a lot more similar cases.
I have never ever done any botting, I don't know what to say about this situation. I guess my case is just really really rare.
I doubt they use whether or not a player emotes as a reason to ban people.
I also doubt they use user reports that a player is a bot, except perhaps as a reason to investigate further.
They've banned so many accounts in recent months, if the process was as arbitrary and prone to error as that I'd expect to see thousands of people saying their accounts have been banned for no reason. This seems to be an isolated incident.
My assumption would be they ban accounts by detecting illegal software/inputs, and that the OP was either outright botting or using some sketchy third party software.
And if that's not true then I assume his account will be reinstated because if he wasn't doing automation there should be no evidence that he was.
If only they could give me a hint about how they concluded that. Like what do they want me to do,jumping jacks to take me seriously?
It’s not just having a program play the game for you that gets swept up in these bans. Autoclickers, disconnect programs, macros for farming gold in mercenaries have all been banned before. You should review the ToS and make sure you haven’t violated them before you escalate any further.
I have no autoclickers not macros for farming gold or whatever but could you please elaborate on the disconnect programs? what are they and how are they related to this issue? I say that because for the past few weeks I am having problems with my internet and sometimes I get disconnected from the matches, rarely but it happens.
They didn't respond or they didn't take it seriously?
I send them a ticket, telling them that I never did such a thing. Then,they respond like "sorry but you were banned for botting and we don't allow botting". I push them a bit more, but now they don't respond at all. And by the way they used automation because their response was like it was made by a bot.
It's been a while since I've had to contact customer support but when I had to do it before I was able to chat to a human Blizzard employee within a few minutes.
I have sent them a ticket but they didn't take it seriously at all.
I was recently banned for automation of gameplay but I don’t even know how to program a bot. Does anybody know if these kind of bans are permanent? They didn't clarify it.
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I NEVER used automation at all, nor any program that is related to hearthstone AT ALL. This ban was completely wrong and now they even told me again that nope, no further investigation whatsoever.
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Never. You know what? Maybe since they investigated with an actual person, this account is definitely hacked. There is no other explanation whatsoever. Or these people of that company just don't really care about complaints and don't take anybody seriously.
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I don't have any deck tracker going on. Now they responded to me and supposedly they did more investigation and uphold the ban(!). That is just so unfair. All I can say is that, I HAVE NEVER used botting and I am accused of it for NO REASON. They won't take me seriously it seems. I don't know if I should push them more because they really are convinced I did it.
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Yeah, for 5 days they ignore the second ticket by the way.
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Nothing so far, now I wait their answer to the second ticket...
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I have never ever done any botting, I don't know what to say about this situation. I guess my case is just really really rare.
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If only they could give me a hint about how they concluded that. Like what do they want me to do,jumping jacks to take me seriously?
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Sometimes when I play with my laptop flipped and with the touchscreen I can't emote.
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I have no autoclickers not macros for farming gold or whatever but could you please elaborate on the disconnect programs? what are they and how are they related to this issue? I say that because for the past few weeks I am having problems with my internet and sometimes I get disconnected from the matches, rarely but it happens.
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Then tell to Blizzard to not include autogenerated names option so people don't lose their accounts for no reason
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Thank you.By the way, at least the ticket still has "opened" status so they still may rethink the action, I don't know.
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I send them a ticket, telling them that I never did such a thing. Then,they respond like "sorry but you were banned for botting and we don't allow botting". I push them a bit more, but now they don't respond at all. And by the way they used automation because their response was like it was made by a bot.
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I never let anybody use my account. They don't respond to my ticket at all by the way.
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I have sent them a ticket but they didn't take it seriously at all.
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I was recently banned for automation of gameplay but I don’t even know how to program a bot. Does anybody know if these kind of bans are permanent? They didn't clarify it.