• 1

    posted a message on Innkeeper not working for me - Not syncing, disappears after use.

     

    Hello,

    I read the FAQ which said to PM a specific admin, but since that was from 2016 I wanted to raise it here. 
    As requested I provide my logs at the end of my post. 

    I installed Innkeeper. After install I used the app guidance to navigate to Hearthpwn and register using my Blizzard Account. After successfully creating an account I noticed there was little to show me if I had linked to the correct account. I assumed it worked as required. 

    Now after a while am shown a message from Innkeeper that says because I was already logged into Hearthstone there was an error. 
    I load up the game again and no sync happens after going to the Play Tab / My Collection. 

    Next day I go to load up Innkeeper and nothing appears on my computer only the set-up file. I re-install and once the app has loaded right click the tab to save to pin to my utility bar. Still no Sync. 

    Next day I go to load up Innkeeper using my pin on the utility bar, and i receive the error attached to this post. 

    Hopefully I am not alone, and if so some help is available. 

    Logs
    Innkeeper
    [2020-04-15 11:13:09.018] Innkeeper/0.4.40.0 (Release)
    [2020-04-15 11:13:09.088] [System] OS: Microsoft Windows 10 10.0.17763 (64 bit)
    [2020-04-15 11:13:09.749] [System] GPU: AMD Radeon(TM) Vega 11 Graphics (25.20.15018.12)
    [2020-04-15 11:13:09.948] [System] Display 1: 1366x768 (Primary)
    [2020-04-15 11:13:10.138] [System] Screen scaling factor is 1.00x
    [2020-04-15 11:13:10.147] [System] Aero is enabled!
    [2020-04-15 11:13:11.665] [IPC] Starting servers...
    [2020-04-15 11:13:16.121] [IPC] Servers started.
    [2020-04-15 11:13:16.138] [UI] Starting Electron...
    [2020-04-15 11:13:21.005] [UI] Electron started.
    [2020-04-15 11:13:34.821] [IPC] UI client connected
    [2020-04-15 11:13:34.833] [IPC] UI client connected
    [2020-04-15 11:13:35.402] [UI] UI is ready!
    [2020-04-15 11:13:35.841] [Update] Checking for updates...
    [2020-04-15 11:13:39.903] [Update] No updates found!
    [2020-04-15 11:14:15.906] [Auth] Logging in from hearth...
    [2020-04-15 11:14:20.120] [Auth] Login successful!
    [2020-04-15 11:14:37.462] [Log] Config file was OK
    [2020-04-15 11:15:09.547] [Hearth] Found Hearthstone! [A]
    [2020-04-15 11:15:10.194] [Hearth] Region is US
    [2020-04-15 11:26:31.004] [IPC] UI client disconnected:
    [2020-04-15 11:26:32.283] [IPC] UI client disconnected:
    [2020-04-15 11:31:32.835] EXCEPTION: 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
    [2020-04-15 12:45:53.514] [Hearth] Found Hearthstone! [A]
    [2020-04-15 12:45:53.548] [Hearth] Region is US
    [2020-04-15 12:49:34.252] EXCEPTION: 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
    [2020-04-15 12:53:42.452] [Hearth] Found Hearthstone! [A]
    [2020-04-15 12:53:42.454] [Hearth] Region is US
    [2020-04-15 13:25:14.454] EXCEPTION: 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
    [2020-04-15 15:42:59.989] [UI] Electron process has gone away, exiting

    UI 

    [2020-04-15 11:13:25.473] 1366 768 1 768 0.91
    [2020-04-15 11:13:34.430] Your version is: 0.4.40
    [2020-04-15 11:13:34.853] WebSocket connected!
    [2020-04-15 11:26:32.373] WebSocket closed: 1002 - !
    [2020-04-15 15:42:55.141] ping fail
    [2020-04-15 15:42:56.679] ping fail
    [2020-04-15 15:42:58.688] App process went away, exiting
    [2020-04-15 15:42:58.707] ping fail

     

    Posted in: Innkeeper Feedback & Support
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