If there is a problem with your account that is most likely a bug, then it is unlikely anyone on this site can help specifically with it as we are a community site, rather than an official Blizzard site. Your best bet would be to seek help on the official Blizzard website, through Technical Support.
That said, people here might be able to offer suggestions on things to try, such as reinstalling the game from a clean installation, checking your account status on the official website in case of any restrictions, etc.
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Hi there,
If there is a problem with your account that is most likely a bug, then it is unlikely anyone on this site can help specifically with it as we are a community site, rather than an official Blizzard site.
Your best bet would be to seek help on the official Blizzard website, through Technical Support.
That said, people here might be able to offer suggestions on things to try, such as reinstalling the game from a clean installation, checking your account status on the official website in case of any restrictions, etc.