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Something like that happened to me, but it crashed after an update and then forever said "playing" or "currently playing" where you press to load Hearthstone from battle.net. I just ended up messaging Blizzards customer service/help thing on their website where you speak on a chat with someone and they fixed it their end and the guy said he ain't seen anything like what happened to me before (I also did every trick in the book beforehand). So sometimes there might not be a fix unless you tell them and they fix it for you