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Is it possible they already locked the purchase of new runs because the Expansion is coming to an end this evening?
That's what they did last time and might lead to less players right now in arena.
But this smells more like a new bug than anything else.
Never experienced the same issue on EU, too.
Never had longer queues than maybe 10 seconds, and I played a lot arena in the last time. But I don't play off time, deep in the night etc.
Mabye that is the problem?
But I mean, 14 hours ago is your post OP, that's not an off time.
Maybe they have some problems with the matchmaking there.