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Welcome to the thread that we should have made a long time ago!
This thread will detail some common problems or questions people have and our answers to them.
I Have a Problem With Innkeeper
All Innkeeper related issues need to go in our dedicated Innkeeper Support Forum.
http://www.hearthpwn.com/forums/innkeeper-feedback-forums/innkeeper-feedback-support
I Would Like to Delete My Account
We're sorry to see you go! We'd love to hear why you're leaving the site, feel free to drop a message on the site feedback forums if it's related to our website or hit me up via PM.
We don't process account deletions here on HearthPwn. If you would like to delete your account, you can do so by contacting Magic Find Support at support@hearthpwn.com. Please include the name of your account in your request.
I Would Like to Change My Username
If you want to change your name, we have a dedicated thread for these types of requests. Please don't send us private messages, it can result in a delay in getting your name changed.
http://www.hearthpwn.com/forums/off-topic/site-feedback-support/5881-username-nickname-change-request-thread
My Deck / Comment / Thread Was Marked As Spam
This is due to our Spam Filter making a mistake. It's a learning process for our little guy and sometimes he gets a little too eager. If this happens, please leave a response in our spam removal request thread.
http://www.hearthpwn.com/forums/off-topic/site-feedback-support/194504-my-deck-comment-thread-was-marked-as-spam-request
I'm Unable to Upvote Posts / Comments
This is due to a caching issue. Please logout of your account and log back in to restore the correct functionality. If that fails, clearing your browser cookies and cache should work.
Hopefully we won't require this workaround in the future.
I'm Unable to Embed a Video on My Deck
The issue here normally is due to the deckbuilder not being allowed to fully load; Slow Down! Please allow the deckbuilder page to fully load before you click the save button. This will allow the embed functionality to load.
My Deck Saved as a Neutral Class
A Neutral Deck is usually caused by not allowing the deckbuilder to fully load.
If you did let it fully load, your deck may have timed out when you pressed the save button. There is no way for us to bring your deck back from the dead, so please recreate it.
There's a Theorycraft Deck on the Frontpage Widget With Less Votes Than My Deck
During expansion reveal periods, we dedicate one of the six deck slots to a deck which contains cards from the new expansion. Due to this, your deck must be in the top 5 instead of the top 6 to be displayed.
If it isn't an expansion reveal period, then it's likely your deck is over 7 days old and would no longer be eligible for the widget.
I Want to be Able to Sort Decks by Personalized Dust Count
This isn't currently possible. The load on our servers, if we were able to offer this to everyone, would be too high. Personalized dust counts are all generated client-side to prevent site death and as such are unable to be sorted like our other deck listing columns.
This is something we would love to do though and if we end up being able to find a way to make it work without taking the site down, we'll do it.
Does HearthPwn Have an API?
We do not have an API at this time nor do we currently have plans to support one for any features.
Can I Use Your Card Images?
Yes! You are allowed to use the card images we generate for your video / blog post / project. If you're talking about specific cards, perhaps include a link to the card here on HearthPwn or add HearthPwn powered card tooltips to your own website.
Do I Need to Use a Twitch Account to Login to HearthPwn?
Yes! Twitch accounts are mandatory to use HearthPwn. If you have an old HearthPwn account you may login to that account still and then use the merge feature to give your HearthPwn account access to your Twitch account.
Do I Need a Twitch Account to Use HearthPwn?
No, unless you need to do something while logged in. Viewing decks, reading news articles, and checking out the latest forum discussions, all things that you've previously been able to do while logged out, can still be done without an account.
If you wish to upload your own decks, comment on posts, track your collection, or anything else that will require you to login, you will need a Twitch account.