Hi everyone please help i use to play hearthstone up until a year ago .I was wishing to get back into the game but can no longer get access to my account as its been blocked by autheticator .I have been through all the options to remove but am at a loss because i dont have the photo id required.I just need some help in sorting out this problem,Thx in advance to anyone that is willing to help.
I did once had the need to remote the authenticator (my phone broke), and I opened a ticket on Blizzard's site (that's a better place to ask for help, rather than here). I'm pretty sure that they asked a photo of my ID too, as that's obviously required to confirm you are the right owner, otherwise anyone could ask to remove an authenticator and sieze someone else's account!
If your issue with the ID is that you are underage, maybe there are different procedures for your case, but it's better as I said if you ask directly to Blizzard.
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My Wild Cutlass Thief, a rogue deck focused on Spectral Cutlass. Just reached #176 Legend with a 62% win rate from rank 5.
Hi everyone please help i use to play hearthstone up until a year ago .I was wishing to get back into the game but can no longer get access to my account as its been blocked by autheticator .I have been through all the options to remove but am at a loss because i dont have the photo id required.I just need some help in sorting out this problem,Thx in advance to anyone that is willing to help.
I did once had the need to remote the authenticator (my phone broke), and I opened a ticket on Blizzard's site (that's a better place to ask for help, rather than here). I'm pretty sure that they asked a photo of my ID too, as that's obviously required to confirm you are the right owner, otherwise anyone could ask to remove an authenticator and sieze someone else's account!
If your issue with the ID is that you are underage, maybe there are different procedures for your case, but it's better as I said if you ask directly to Blizzard.
My Wild Cutlass Thief, a rogue deck focused on Spectral Cutlass. Just reached #176 Legend with a 62% win rate from rank 5.
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