This is my first time installing Innkeeper on this PC and immediately after the install the app launched as expected. It didn't appear to be syncing with my Hearthstone however, so I closed the application and tried to launch it again. Now the application will not launch at all.
I've tried most of the usual things like running in administrator, closing Hearthstone, playing a game, etc. When trying to open as admin it just kept giving me Update.exe, rather than launching the application itself.
What's most confusing is that Innkeeper appears to be working at least somewhat as an overlay within HS but still the application window never appears?
Log:
[2020-01-25 15:16:58.955] Innkeeper/0.4.36.0 (Release) [2020-01-25 15:16:58.977] [System] OS: Microsoft Windows 10 10.0.18362 (64 bit) [2020-01-25 15:16:59.034] [System] GPU: NVIDIA GeForce GTX 950 (25.21.14.1722) [2020-01-25 15:16:59.062] [System] Display 1: 1920x1080 (Primary) [2020-01-25 15:16:59.117] [System] Screen scaling factor is 1.00x [2020-01-25 15:16:59.118] [System] Aero is enabled! [2020-01-25 15:17:01.945] Innkeeper/0.4.36.0 (Release) [2020-01-25 15:17:01.948] [System] OS: Microsoft Windows 10 10.0.18362 (64 bit) [2020-01-25 15:17:02.003] [System] GPU: NVIDIA GeForce GTX 950 (25.21.14.1722) [2020-01-25 15:17:02.006] [System] Display 1: 1920x1080 (Primary) [2020-01-25 15:17:02.009] [System] Screen scaling factor is 1.00x [2020-01-25 15:17:02.010] [System] Aero is enabled! [2020-01-25 15:17:02.752] [IPC] Starting servers... [2020-01-25 15:17:06.445] [IPC] Servers started. [2020-01-25 15:17:06.446] [UI] Starting Electron... [2020-01-25 15:17:06.945] [UI] Electron started. [2020-01-25 15:17:11.010] [UI] UI is ready! [2020-01-25 15:17:11.022] [IPC] UI client connected [2020-01-25 15:17:11.025] [IPC] UI client connected [2020-01-25 15:17:11.028] [Update] Checking for updates... [2020-01-25 15:17:11.649] [Update] No updates found! [2020-01-25 15:17:50.850] [Auth] Logging in from hearth... [2020-01-25 15:17:51.976] [Auth] Login successful! [2020-01-25 15:18:09.131] [Log] C:\Users\LadyRom\AppData\Local\Blizzard\Hearthstone\log.config doesn't exist, creating [2020-01-25 15:18:25.791] [Hearth] Found Hearthstone! [A] [2020-01-25 15:18:25.991] [Hearth] Region is US [2020-01-25 15:29:03.453] EXCEPTION: 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 [2020-01-25 15:38:03.424] [UI] Electron process has gone away, exiting [2020-01-25 15:38:03.534] [IPC] UI client disconnected: [2020-01-25 15:41:11.626] Innkeeper/0.4.36.0 (Release) [2020-01-25 15:41:11.626] [System] OS: Microsoft Windows 10 10.0.18362 (64 bit) [2020-01-25 15:41:13.345] [System] GPU: NVIDIA GeForce GTX 950 (25.21.14.1722) [2020-01-25 15:41:13.345] [System] Display 1: 1920x1080 (Primary) [2020-01-25 15:41:13.361] [System] Screen scaling factor is 1.00x [2020-01-25 15:41:13.361] [System] Aero is enabled! [2020-01-25 15:41:15.376] [IPC] Starting servers... [2020-01-25 15:41:19.673] [IPC] Servers started. [2020-01-25 15:41:19.673] [UI] Starting Electron... [2020-01-25 15:41:26.987] [UI] Electron started. [2020-01-25 15:41:48.366] [IPC] UI client connected [2020-01-25 15:41:48.368] [IPC] UI client connected [2020-01-25 15:41:48.660] [UI] UI is ready! [2020-01-25 15:41:48.989] [Update] Checking for updates... [2020-01-25 15:41:49.994] [Update] No updates found! [2020-01-25 15:41:50.004] [Auth] Auto Logging in... [2020-01-25 15:41:51.770] [Auth] Login successful! [2020-01-25 15:41:52.489] [Log] Config file was OK [2020-01-25 15:49:08.268] [Hearth] Found Hearthstone! [A] [2020-01-25 15:49:08.422] [Hearth] Region is US [2020-01-25 15:58:04.301] [Log] Found Hearthstone path: C:\Program Files (x86)\Hearthstone [2020-01-25 15:58:08.147] [Log] Found Hearthstone log path: C:\Program Files (x86)\Hearthstone\Logs [2020-01-25 16:12:46.012] [Hearth] Found 1588 cards. [2020-01-25 16:12:48.583] [Sync] Starting Data upload... [2020-01-25 16:12:49.700] [Sync] Upload successful. [2020-01-25 16:12:51.610] [System] Saved app data to C:\Users\LadyRom\AppData\Local\Innkeeper\Innkeeper.data [2020-01-25 16:13:05.461] [Log] New game started: deck "Nature Druid" [#1166540656, Verified] [AAECAbSKAwhA9wOTBIUGmAe37gKvogPbpQMLVpcB1QHEBuQIi+4C6PwCuZQDypwDyKID3KIDAA==] [2020-01-25 16:29:41.592] [Stats] Upload successful [2020-01-25 16:29:46.615] [System] Saved app data to C:\Users\LadyRom\AppData\Local\Innkeeper\Innkeeper.data [2020-01-25 16:29:54.049] [Hearth] Found 1590 cards. [2020-01-25 16:29:56.120] [Sync] Starting Data upload... [2020-01-25 16:29:56.625] [Sync] Upload successful. [2020-01-25 16:29:59.158] [System] Saved app data to C:\Users\LadyRom\AppData\Local\Innkeeper\Innkeeper.data [2020-01-25 16:31:26.572] EXCEPTION: Q23l/iNQ3xxc6c0v3EKpCLfA9r6nYU0h2zkZgycMp+ODVtZTgIchbuUdFPZ/JWXOLItJidM3YNmXbJrMsRcSMpsLZ2ztqfufir4hqe8eJGLiVmAslHGol9IJsH5BgqIf38r8FBD/2+ilw6uF5u1pKBLbDhnUQ/VezfxnOTOJQY1g9iHhMhDvXjDbtwwHjgcTRQ== [2020-01-25 16:31:26.573] EXCEPTION: Q23l/iNQ3xxc6c0v3EKpCLfA9r6nYU0h2zkZgycMp+ODVtZTgIchbuUdFPZ/JWXOLItJidM3YNmXbJrMsRcSMpsLZ2ztqfufir4hqe8eJGLiVmAslHGol9IJsH5BgqIf38r8FBD/2+ilw6uF5u1pKBLbDhnUQ/VezfxnOTOJQY1g9iHhMgOcCUilkRcwqT1AcRX53XJlGtkddauuesFn8GRLI+DRkux/TdjJFb/nSXDrVMZKV6DRR/Vr5RsnbsRgeMXp3jTSmKeastbhpkZMYyeU+8pONhBcwi+D98xPkCMAE6J/U9IHUV+/EBgFWuxduE3o6Z8EV1ePSrUX8r+oMXmEXfJS6NJLdQl0WmTOPk+eHtpu8jXj2isg6yRsLT2al3uH5Zzt2tv43BlDd9ukFuwXMA20vIvaTIoX4F88BF7yFf55ePaYdEuZLIYTP6BzQOvwxWGczVKm8gXILShgZQ==
Does anything seem off? I'd really appreciate the help.
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This is my first time installing Innkeeper on this PC and immediately after the install the app launched as expected. It didn't appear to be syncing with my Hearthstone however, so I closed the application and tried to launch it again. Now the application will not launch at all.
I've tried most of the usual things like running in administrator, closing Hearthstone, playing a game, etc. When trying to open as admin it just kept giving me Update.exe, rather than launching the application itself.
What's most confusing is that Innkeeper appears to be working at least somewhat as an overlay within HS but still the application window never appears?
Log:
[2020-01-25 15:16:58.955] Innkeeper/0.4.36.0 (Release)
[2020-01-25 15:16:58.977] [System] OS: Microsoft Windows 10 10.0.18362 (64 bit)
[2020-01-25 15:16:59.034] [System] GPU: NVIDIA GeForce GTX 950 (25.21.14.1722)
[2020-01-25 15:16:59.062] [System] Display 1: 1920x1080 (Primary)
[2020-01-25 15:16:59.117] [System] Screen scaling factor is 1.00x
[2020-01-25 15:16:59.118] [System] Aero is enabled!
[2020-01-25 15:17:01.945] Innkeeper/0.4.36.0 (Release)
[2020-01-25 15:17:01.948] [System] OS: Microsoft Windows 10 10.0.18362 (64 bit)
[2020-01-25 15:17:02.003] [System] GPU: NVIDIA GeForce GTX 950 (25.21.14.1722)
[2020-01-25 15:17:02.006] [System] Display 1: 1920x1080 (Primary)
[2020-01-25 15:17:02.009] [System] Screen scaling factor is 1.00x
[2020-01-25 15:17:02.010] [System] Aero is enabled!
[2020-01-25 15:17:02.752] [IPC] Starting servers...
[2020-01-25 15:17:06.445] [IPC] Servers started.
[2020-01-25 15:17:06.446] [UI] Starting Electron...
[2020-01-25 15:17:06.945] [UI] Electron started.
[2020-01-25 15:17:11.010] [UI] UI is ready!
[2020-01-25 15:17:11.022] [IPC] UI client connected
[2020-01-25 15:17:11.025] [IPC] UI client connected
[2020-01-25 15:17:11.028] [Update] Checking for updates...
[2020-01-25 15:17:11.649] [Update] No updates found!
[2020-01-25 15:17:50.850] [Auth] Logging in from hearth...
[2020-01-25 15:17:51.976] [Auth] Login successful!
[2020-01-25 15:18:09.131] [Log] C:\Users\LadyRom\AppData\Local\Blizzard\Hearthstone\log.config doesn't exist, creating
[2020-01-25 15:18:25.791] [Hearth] Found Hearthstone! [A]
[2020-01-25 15:18:25.991] [Hearth] Region is US
[2020-01-25 15:29:03.453] EXCEPTION: 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
[2020-01-25 15:38:03.424] [UI] Electron process has gone away, exiting
[2020-01-25 15:38:03.534] [IPC] UI client disconnected:
[2020-01-25 15:41:11.626] Innkeeper/0.4.36.0 (Release)
[2020-01-25 15:41:11.626] [System] OS: Microsoft Windows 10 10.0.18362 (64 bit)
[2020-01-25 15:41:13.345] [System] GPU: NVIDIA GeForce GTX 950 (25.21.14.1722)
[2020-01-25 15:41:13.345] [System] Display 1: 1920x1080 (Primary)
[2020-01-25 15:41:13.361] [System] Screen scaling factor is 1.00x
[2020-01-25 15:41:13.361] [System] Aero is enabled!
[2020-01-25 15:41:15.376] [IPC] Starting servers...
[2020-01-25 15:41:19.673] [IPC] Servers started.
[2020-01-25 15:41:19.673] [UI] Starting Electron...
[2020-01-25 15:41:26.987] [UI] Electron started.
[2020-01-25 15:41:48.366] [IPC] UI client connected
[2020-01-25 15:41:48.368] [IPC] UI client connected
[2020-01-25 15:41:48.660] [UI] UI is ready!
[2020-01-25 15:41:48.989] [Update] Checking for updates...
[2020-01-25 15:41:49.994] [Update] No updates found!
[2020-01-25 15:41:50.004] [Auth] Auto Logging in...
[2020-01-25 15:41:51.770] [Auth] Login successful!
[2020-01-25 15:41:52.489] [Log] Config file was OK
[2020-01-25 15:49:08.268] [Hearth] Found Hearthstone! [A]
[2020-01-25 15:49:08.422] [Hearth] Region is US
[2020-01-25 15:58:04.301] [Log] Found Hearthstone path: C:\Program Files (x86)\Hearthstone
[2020-01-25 15:58:08.147] [Log] Found Hearthstone log path: C:\Program Files (x86)\Hearthstone\Logs
[2020-01-25 16:12:46.012] [Hearth] Found 1588 cards.
[2020-01-25 16:12:48.583] [Sync] Starting Data upload...
[2020-01-25 16:12:49.700] [Sync] Upload successful.
[2020-01-25 16:12:51.610] [System] Saved app data to C:\Users\LadyRom\AppData\Local\Innkeeper\Innkeeper.data
[2020-01-25 16:13:05.461] [Log] New game started: deck "Nature Druid" [#1166540656, Verified] [AAECAbSKAwhA9wOTBIUGmAe37gKvogPbpQMLVpcB1QHEBuQIi+4C6PwCuZQDypwDyKID3KIDAA==]
[2020-01-25 16:29:41.592] [Stats] Upload successful
[2020-01-25 16:29:46.615] [System] Saved app data to C:\Users\LadyRom\AppData\Local\Innkeeper\Innkeeper.data
[2020-01-25 16:29:54.049] [Hearth] Found 1590 cards.
[2020-01-25 16:29:56.120] [Sync] Starting Data upload...
[2020-01-25 16:29:56.625] [Sync] Upload successful.
[2020-01-25 16:29:59.158] [System] Saved app data to C:\Users\LadyRom\AppData\Local\Innkeeper\Innkeeper.data
[2020-01-25 16:31:26.572] EXCEPTION: Q23l/iNQ3xxc6c0v3EKpCLfA9r6nYU0h2zkZgycMp+ODVtZTgIchbuUdFPZ/JWXOLItJidM3YNmXbJrMsRcSMpsLZ2ztqfufir4hqe8eJGLiVmAslHGol9IJsH5BgqIf38r8FBD/2+ilw6uF5u1pKBLbDhnUQ/VezfxnOTOJQY1g9iHhMhDvXjDbtwwHjgcTRQ==
[2020-01-25 16:31:26.573] EXCEPTION: Q23l/iNQ3xxc6c0v3EKpCLfA9r6nYU0h2zkZgycMp+ODVtZTgIchbuUdFPZ/JWXOLItJidM3YNmXbJrMsRcSMpsLZ2ztqfufir4hqe8eJGLiVmAslHGol9IJsH5BgqIf38r8FBD/2+ilw6uF5u1pKBLbDhnUQ/VezfxnOTOJQY1g9iHhMgOcCUilkRcwqT1AcRX53XJlGtkddauuesFn8GRLI+DRkux/TdjJFb/nSXDrVMZKV6DRR/Vr5RsnbsRgeMXp3jTSmKeastbhpkZMYyeU+8pONhBcwi+D98xPkCMAE6J/U9IHUV+/EBgFWuxduE3o6Z8EV1ePSrUX8r+oMXmEXfJS6NJLdQl0WmTOPk+eHtpu8jXj2isg6yRsLT2al3uH5Zzt2tv43BlDd9ukFuwXMA20vIvaTIoX4F88BF7yFf55ePaYdEuZLIYTP6BzQOvwxWGczVKm8gXILShgZQ==
Does anything seem off? I'd really appreciate the help.