I was having problems earlier where Innkeeper didn't seem to recognize that Hearthstone was running, so I exited out of Innkeeper and tried to restart it, but nothing happened. Tried to start it a few more times, using the Desktop shortcut, start menu shortcut, and taskbar shortcut, but none worked. When I opened task manager, I saw 13 Innkeeper (32 bit) processes running, memory ranging from 0.5MB to 13.8MB. I tried to force end the tasks, but more kept spawning. Finally I was able to end all the tasks but Innkeeper still wouldn't start. Instead, 5 more background processes were kicked off.
I was having problems earlier where Innkeeper didn't seem to recognize that Hearthstone was running, so I exited out of Innkeeper and tried to restart it, but nothing happened. Tried to start it a few more times, using the Desktop shortcut, start menu shortcut, and taskbar shortcut, but none worked. When I opened task manager, I saw 13 Innkeeper (32 bit) processes running, memory ranging from 0.5MB to 13.8MB. I tried to force end the tasks, but more kept spawning. Finally I was able to end all the tasks but Innkeeper still wouldn't start. Instead, 5 more background processes were kicked off.
So innkeeper uses electron, so 5 processes is normal.
however nothing pop-ing up is not.
Can you give your computer a restart and see if that solves it?
if a restart does not, can you attach your logs? (Log locations found in the sticky)
Restart fixed temporarily, started happening again. Was able to fix by manually ending the running processes then right clicking and running as administrator. Looked like update.exe needed to be run by admin
would you be able to attach your log? I'm wondering if there was any kind of error happening as it shouldn't need to be run as admin in normal conditions. If ther is an error it might be slelthing we can fix.
From your logs I dont see a restart. I see where innkeeper crashed, BUt I dont see it ever being ran again after that crash.
can you confirm that all the processes are closed out of task manager for innkeeper ,and try launching it again, and see if it adds anything to the logs
I was having problems earlier where Innkeeper didn't seem to recognize that Hearthstone was running, so I exited out of Innkeeper and tried to restart it, but nothing happened. Tried to start it a few more times, using the Desktop shortcut, start menu shortcut, and taskbar shortcut, but none worked. When I opened task manager, I saw 13 Innkeeper (32 bit) processes running, memory ranging from 0.5MB to 13.8MB. I tried to force end the tasks, but more kept spawning. Finally I was able to end all the tasks but Innkeeper still wouldn't start. Instead, 5 more background processes were kicked off.
however nothing pop-ing up is not.
Can you give your computer a restart and see if that solves it?
if a restart does not, can you attach your logs? (Log locations found in the sticky)
Signature
Restart fixed temporarily, started happening again. Was able to fix by manually ending the running processes then right clicking and running as administrator. Looked like update.exe needed to be run by admin
Thanks for the update!
would you be able to attach your log? I'm wondering if there was any kind of error happening as it shouldn't need to be run as admin in normal conditions. If ther is an error it might be slelthing we can fix.
Signature
restarting did not help, here are the logs:
[2016-03-16 14:08:48] Innkeeper/0.2.3.0 (Release)
[2016-03-16 14:08:48] [System] OS: Microsoft Windows 10 10.0.10586 (64 bit)
[2016-03-16 14:08:48] [System] GPU: AMD Radeon(TM) R5 Graphics (15.201.1101.0)
[2016-03-16 14:08:48] [System] Display 1: 1366x768 (Primary)
[2016-03-16 14:08:48] [System] Screen scaling factor is 1.00x
[2016-03-16 14:08:48] [System] Aero is enabled!
[2016-03-16 14:08:50] [System] Loaded app data from C:\Users\A\AppData\Local\Innkeeper\Innkeeper.data
[2016-03-16 14:08:50] [IPC] Starting servers...
[2016-03-16 14:08:50] [IPC] Servers started.
[2016-03-16 14:08:50] [UI] Starting Electron...
[2016-03-16 14:08:51] [UI] Electron started.
[2016-03-16 14:09:01] [UI] UI is ready!
[2016-03-16 14:09:01] [Update] Checking for updates...
[2016-03-16 14:09:02] [Update] No updates found!
[2016-03-16 14:09:02] [Auth] Logging in...
[2016-03-16 14:09:04] [Auth] Login successful!
[2016-03-16 14:09:06] [Log] Config file was OK
[2016-03-16 14:09:39] [Hearth] Found Hearthstone! [A]
[2016-03-16 14:09:40] [Hearth] Region is US
[2016-03-16 14:10:10] [Log] Found Hearthstone path: C:\Program Files (x86)\Hearthstone
[2016-03-16 14:10:10] [Log] Found Hearthstone log path: C:\Program Files (x86)\Hearthstone\Logs
[2016-03-16 14:10:54] [Hearth] Found 1079 cards.
[2016-03-16 14:10:56] [Sync] Starting Data upload...
[2016-03-16 14:10:57] [Sync] Upload successful.
[2016-03-16 14:11:00] [System] Saved app data to C:\Users\A\AppData\Local\Innkeeper\Innkeeper.data
[2016-03-16 14:12:14] [Log] New game started: deck "LoE Priest" [#505261736, Verified]
[2016-03-16 14:32:16] [Log] New game started: deck "LoE Priest" [#505261736, Verified]
[2016-03-16 14:33:41] [Log] New game started: deck "LoE Priest" [#505261736, Verified]
[2016-03-16 14:35:19] [Log] New game started: deck "LoE Priest" [#505261736, Verified]
[2016-03-16 14:41:10] [Hearth] Found 786 cards.
[2016-03-16 14:41:13] [Sync] Starting Data upload...
[2016-03-16 14:41:15] [Sync] Upload successful.
[2016-03-16 14:41:16] [System] Saved app data to C:\Users\A\AppData\Local\Innkeeper\Innkeeper.data
[2016-03-16 14:44:51] [Hearth] Found Hearthstone! [A]
[2016-03-16 14:44:51] [Hearth] Region is US
[2016-03-16 14:45:19] [Log] Found Hearthstone path: C:\Program Files (x86)\Hearthstone
[2016-03-16 14:45:19] [Log] Found Hearthstone log path: C:\Program Files (x86)\Hearthstone\Logs
[2016-03-16 14:45:46] [Hearth] Found 1079 cards.
[2016-03-16 14:45:48] [Sync] Starting Data upload...
[2016-03-16 14:45:51] [Sync] Upload successful.
[2016-03-16 14:45:51] [System] Saved app data to C:\Users\A\AppData\Local\Innkeeper\Innkeeper.data
[2016-03-16 14:46:39] [Log] New game started: deck "LoE Priest" [#505261736, Verified]
[2016-03-16 15:05:14] [Log] New game started: deck "LoE Priest" [#505261736, Verified]
[2016-03-16 15:12:16] [Log] New game started: deck "LoE Priest" [#505261736, Verified]
[2016-03-16 15:26:52] [Log] New game started: deck "LoE Priest" [#505261736, Verified]
[2016-03-16 15:37:34] [Log] New game started: deck "Brawl Deck" [#509814765]
[2016-03-16 15:45:41] EXCEPTION: 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
[2016-03-16 17:17:23] [UI] Electron process has gone away, exiting
From your logs I dont see a restart. I see where innkeeper crashed, BUt I dont see it ever being ran again after that crash.
can you confirm that all the processes are closed out of task manager for innkeeper ,and try launching it again, and see if it adds anything to the logs
Signature
okay, just did that and nothing was added to the logs. 4 background processes did pop up though
Wasn't sure where to start/end the logs, so made a gist:
https://gist.github.com/awestover89/1554c7920f27677410c3
I do see some lines that say Admin required, and some that have Exceptions