Hey guys does anybody know how I can directly adress a problem to a blizzard support worker (not through any kind of forum) ? I have the problem that i for example got a golden lock and load and because their stupid bug i thought great I have to golden, I can now disentchant my non golden one. Now I'm left with only one copy obviously,same for argent horserider and mukklas champ.
Blizzard's support site tries very hard to stop you logging a ticket for Hearthstone, presumably because it is F2P and they don't want to waste money supporting it.
Most of the topics and categories won't let you log a ticket, they will just redirect you to the forums.
I went under "Purchase or Payment" subcategory "Not listed here" - not accurate, really, I know, but it allowed me to at least write a message to their tech support. Go to https://us.battle.net/support/en/help/topic/hearthstone/542 if you want to do the same.
We shall see whether it gets a response. Frankly they deserve a massive support headache for letting an obvious and massive bug like this into production.
Hey guys does anybody know how I can directly adress a problem to a blizzard support worker (not through any kind of forum) ? I have the problem that i for example got a golden lock and load and because their stupid bug i thought great I have to golden, I can now disentchant my non golden one. Now I'm left with only one copy obviously,same for argent horserider and mukklas champ.
Blizzard's support site tries very hard to stop you logging a ticket for Hearthstone, presumably because it is F2P and they don't want to waste money supporting it.
Most of the topics and categories won't let you log a ticket, they will just redirect you to the forums.
I went under "Purchase or Payment" subcategory "Not listed here" - not accurate, really, I know, but it allowed me to at least write a message to their tech support. Go to https://us.battle.net/support/en/help/topic/hearthstone/542 if you want to do the same.
We shall see whether it gets a response. Frankly they deserve a massive support headache for letting an obvious and massive bug like this into production.
FYI, I got a response to my ticket in about an hour. They apologized for the bug and credited me 80 dust for the rare I DE'd and 35 for the common, so I ended up with exactly the amount needed to re-craft them. Very happy with the response and the speed of it, definitely two thumbs up to Blizzard's support.
Blizzard's support site tries very hard to stop you logging a ticket for Hearthstone, presumably because it is F2P and they don't want to waste money supporting it.
Most of the topics and categories won't let you log a ticket, they will just redirect you to the forums.
I went under "Purchase or Payment" subcategory "Not listed here" - not accurate, really, I know, but it allowed me to at least write a message to their tech support. Go to https://us.battle.net/support/en/help/topic/hearthstone/542 if you want to do the same.
We shall see whether it gets a response. Frankly they deserve a massive support headache for letting an obvious and massive bug like this into production.
Rank 5 rewards:
All Golden: 2x Freezing Trap, Patient Assassin. = 500 dust
+ a dissapointing 5 dust
+ The Seasonal Card Back
Auchenai Soulpriest
Circle of Healing
I think the game is trying to tell me something :)
Dark Wispers
Unleash the Hounds
Goblin Auto-Barber
Mine were so bad I didn't take note, now I forget which ones I got from the chest. The rare was Savage Combatant, that's all i remember.
Enter the Coliseum , Redemption , Ice Barrier and because of the bug I got a Fearsome Doomguard
The Amity Poisoned Blade.
Rank 12
Bear Trap
Wyrmrest Agent Have 2 for my dragon priest now, happy enough.
Rank 4 reward:
The commons are just ok, but the epic is what I have been searching before(not anymore now though), I guess it was just a fine chest for me.
Vendor trash, I think maybe a total of 400 dust? Also, they bumped me from Rank 9 to Rank 24! :(
hello
Rank 4: I have got Lock and Load, Earth Shock, Demonfire + 10 dust.
Sorcerer's Apprentice
Fearsome Doomguard
Ice Block
Got to rank 5 for the golden Epic!
Astral Communion, Ancestral Knowledge, Bash and 5 dust.
It was a rank 5 reward.
FYI, I got a response to my ticket in about an hour. They apologized for the bug and credited me 80 dust for the rare I DE'd and 35 for the common, so I ended up with exactly the amount needed to re-craft them. Very happy with the response and the speed of it, definitely two thumbs up to Blizzard's support.
R5 Sensing demons, lightning bolt n Fel Reaver :)
Rank 15
Goblin Auto-Barber
Light of the Naaru
and 5 dust
Rank 8
Goldens Druid of the Fang, Stormforged Axe, Abomination.
15 Dust.
Its fangs are in your flesh before its hiss leaves your ears.
Golden Heroes: Druid -> Rogue -> Shaman -> Hunter -> Warlock
R10
Bash
Tuskarr Totemic
Sunfury Protector
pretty happy with it :)
rank 5
defias ringleader
velan's chosen
mind games
5 dust... booo
and a minute after reading they are having issues i disenchanted my other velans since i thought i now had 2 golden lol
Rank 2 :
20 dust
Golden Ancient of War
Golden Defender of Argus
Golden Angry Chicken
The card back (along all the others lol)
Used to be a proud Handlock player.
Legend 17 times.
Still flirting with the ladder from times to times with Renolock.