I've already emailed Amazon support. On an Android phone and an Android tablet I'm having the same problem. Hearthstone keeps complaining that the program needs an update but the Amazon App Store insists that there isn't an update. This makes the program unplayable. I can still play the game via my PC and on a different tablet where Hearthstone was installed via Google Play Store.
Is anyone else experiencing this issue? Does anyone have any ideas to resolve this problem? I can only spend Amazon Coins on an installation via the Amazon App Store, so this is more than just an annoyance. And yes, I have tried a complete uninstall and reinstall.
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Dependable loan sharks since 1960. We sink our teeth into every deal we make.
Thanks. As you might expect Amazon was clueless. Now time to contact Blizzard support directly. I moved the program from internal memory to SD Card. Cleared cache. Etcetera. I wish it were something local but this is happening on both a phone and a tablet. As Hearthstone is working fine on a different tablet, a laptop, and a PC it can't be account-related.
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Dependable loan sharks since 1960. We sink our teeth into every deal we make.
Okay, I found this explanation on the official forum. It sounds like the Amazon App Store is just lagging behind.
"This is caused by your account having been used on a version of Hearthstone that is newer than the version you have on your mobile device. To continue playing, the Hearthstone version on your mobile device needs to update. If the game does not update when opening it on your device, accessing the game on a computer will still be possible until a mobile update is available."
Is it still broken for you? I'm having the same issue with my Kindle Fire HD.
It took a while but eventually Amazon updated the app. It's not always the case; but in this instance the phone, tablet and computer versions of the game have to all be in sync.
Many of us have been having this problem for at least half a year. We haven’t been able to get Blizzard to fix it. End result is that I (and others) just stopped buying / playing. I’d be curious if it starts working at some point - I hope so.
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I've already emailed Amazon support. On an Android phone and an Android tablet I'm having the same problem. Hearthstone keeps complaining that the program needs an update but the Amazon App Store insists that there isn't an update. This makes the program unplayable. I can still play the game via my PC and on a different tablet where Hearthstone was installed via Google Play Store.
Is anyone else experiencing this issue? Does anyone have any ideas to resolve this problem? I can only spend Amazon Coins on an installation via the Amazon App Store, so this is more than just an annoyance. And yes, I have tried a complete uninstall and reinstall.
Dependable loan sharks since 1960. We sink our teeth into every deal we make.
I'm playing fine on fire hd tablet
Thanks. As you might expect Amazon was clueless. Now time to contact Blizzard support directly. I moved the program from internal memory to SD Card. Cleared cache. Etcetera. I wish it were something local but this is happening on both a phone and a tablet. As Hearthstone is working fine on a different tablet, a laptop, and a PC it can't be account-related.
Dependable loan sharks since 1960. We sink our teeth into every deal we make.
Okay, I found this explanation on the official forum. It sounds like the Amazon App Store is just lagging behind.
"This is caused by your account having been used on a version of Hearthstone that is newer than the version you have on your mobile device. To continue playing, the Hearthstone version on your mobile device needs to update. If the game does not update when opening it on your device, accessing the game on a computer will still be possible until a mobile update is available."
It's probably the United in Stormwind update.
Dependable loan sharks since 1960. We sink our teeth into every deal we make.
Updates always take longer to roll out on apple/google/Amazon than on PC. Give it a day. App stores have to approve it first
I understand and concur. But this is the first time that I can recall where the game won't even play without the update.
Dependable loan sharks since 1960. We sink our teeth into every deal we make.
Same problem here, but not via Amazon. Stuck in a Hearthstone/Play Store download loop on a Google phone :/
Is it still broken for you? I'm having the same issue with my Kindle Fire HD.
It took a while but eventually Amazon updated the app. It's not always the case; but in this instance the phone, tablet and computer versions of the game have to all be in sync.
Dependable loan sharks since 1960. We sink our teeth into every deal we make.
Many of us have been having this problem for at least half a year. We haven’t been able to get Blizzard to fix it. End result is that I (and others) just stopped buying / playing. I’d be curious if it starts working at some point - I hope so.