Hi, I am Justaa. I've been playing hearthstone since Naxx, and I try to get legend most months.
I just tried to log in to my account, but to my suprise I have been banned for cheating...
I contacted the live chat and this was their response
Hi there Justiën, Thanks for getting in touch with us, it's Game Master Faroufekks we chatted earlier about your Hearthstone account ban issue. As mentioned in our chat, from checking into the account, the reports against it and the actions taken, your account has been banned correctly for cheating within Hearthstone. The actions on the account are permanent and will not be removed, changed or altered in anyway. You will not be able to play Hearthstone from this Blizzard account, though you can make a new Blizzard and Hearthstone account to play from still. Thanks for reading.
Has anyone here had to deal with this issue and how did you solve this? I play mobile only and I have legit never cheated on this game. Any help would be much appreciated.
they never said what you did wrong ? did you try to use a "bad" name ? or share account with someone else ? If not i will suggest to call them directly there is maybe a misunderstood.
The issue is 'automation of gameplay', so botting. I only play on mobile and ranks 5-legend every month. I wonder why blizzard thinks this is done by a bot
There is not much we can do tbh, but I have seen many bans revert due to posts on Reddit. So I suggest posting on Reddit, and see if that helps, otherwise try to contact support once more.
Really? Do you play since Naxxramas and never heard about bots in Hearthstone before? I'm not trying to be an ass, but all of this seems suspicious to say the least...
I'm sorry to hear that your account was banned. However, the likelihood of someone here being able to help in any way other than to suggest that you deal directly with Blizzard's customer services is fairly low as HearthPwn is a fansite and not an official Blizzard site.
As such, most replies you will receive here will be opinon-based and may not be actually beneficial to you. I am going to lock this thread for that reason, as discussing Blizzard ban-reasons and ways to circumvent or repeal them is likely to produce unwanted discussions. However I will leave the thread visible so that users can contact you privately to discuss if they have valid information to share.
Your best bet (from a neutral perspective) will always be to contact and deal with Blizzard directly. This may or may not have the desired outcome, but you will at least be able to state your case and they will be in the best position to make a decision and investigate it.
Good luck! Scorpyon
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Hi, I am Justaa. I've been playing hearthstone since Naxx, and I try to get legend most months.
I just tried to log in to my account, but to my suprise I have been banned for cheating...
I contacted the live chat and this was their response
Hi there Justiën, Thanks for getting in touch with us, it's Game Master Faroufekks we chatted earlier about your Hearthstone account ban issue. As mentioned in our chat, from checking into the account, the reports against it and the actions taken, your account has been banned correctly for cheating within Hearthstone. The actions on the account are permanent and will not be removed, changed or altered in anyway. You will not be able to play Hearthstone from this Blizzard account, though you can make a new Blizzard and Hearthstone account to play from still. Thanks for reading.
Has anyone here had to deal with this issue and how did you solve this? I play mobile only and I have legit never cheated on this game. Any help would be much appreciated.
edit: My last ever minute of hearthstone:
https://www.reddit.com/r/hearthstone/comments/di6xsi/my_account_got_banned_for_cheating_this_was_my/
This is, and probably will be, my last hearthstone game I've ever played. We had a good run and we got to end it on a legend game...
they never said what you did wrong ? did you try to use a "bad" name ? or share account with someone else ? If not i will suggest to call them directly there is maybe a misunderstood.
Did you play SnipSnap Warlock ?
You can cheat in Hearthstone?
This was my initial thought, although they are aware of it now so they shouldn't be banning accounts for it now.
The issue is 'automation of gameplay', so botting. I only play on mobile and ranks 5-legend every month. I wonder why blizzard thinks this is done by a bot
How can someone cheat on HS???
There is not much we can do tbh, but I have seen many bans revert due to posts on Reddit. So I suggest posting on Reddit, and see if that helps, otherwise try to contact support once more.
apparently there are bots on this game...
I have never played snipsnap warlock in my life.
https://www.reddit.com/r/hearthstone/comments/di6xsi/my_account_got_banned_for_cheating_this_was_my/
This is, and probably will be, my last hearthstone game I've every played. We had a good run and we got to end it on a legend game...
Really? Do you play since Naxxramas and never heard about bots in Hearthstone before? I'm not trying to be an ass, but all of this seems suspicious to say the least...
Hi Justaaa,
I'm sorry to hear that your account was banned.
However, the likelihood of someone here being able to help in any way other than to suggest that you deal directly with Blizzard's customer services is fairly low as HearthPwn is a fansite and not an official Blizzard site.
As such, most replies you will receive here will be opinon-based and may not be actually beneficial to you. I am going to lock this thread for that reason, as discussing Blizzard ban-reasons and ways to circumvent or repeal them is likely to produce unwanted discussions.
However I will leave the thread visible so that users can contact you privately to discuss if they have valid information to share.
Your best bet (from a neutral perspective) will always be to contact and deal with Blizzard directly. This may or may not have the desired outcome, but you will at least be able to state your case and they will be in the best position to make a decision and investigate it.
Good luck!
Scorpyon