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Amazon Glitch - Lucky Benefit to me

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Poll: Donate 5,500 coins to charity or buy another 40 packs?

#1 Dec 2, 2016 (Gadgetzan)
davsp100
davsp100

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Hey Guys. So I bought the amazon coin deal for $25 and went to use it and the transaction was successful. I opened the 40 packs (got only 1 legendary sadly) and then received an e-mail from Amazon saying that the transaction couldn't process because I didn't have enough coins - so I looked and I was about 500 coins short due to taxes ---go figure! So I bought 500 coins to cover the tax so the transaction could process but sure enough they just canceled the transaction altogether. After corresponding with them they still didn't understand there was a problem - I was trying to be honest and give them a chance of getting the money. So then I gave them one last chance and reached out to them via chat, previously it was via e-mail and the below was what they said, anyone else have this issue before? Also put a poll up to see what everyone thinks I should do.

Me:Hi - I tried contacting help on this but I dont feel it was resolved in a fair manor towards amazon

You are now connected to Anish from Amazon.com

Anish:Hello, my name is Anish. I'm here to help you today.

Me:hi Anish

your colleagues have been great with responding but I do not feel they truly understand what has happened

Anish:Hello David. How are you doing today?

May I know the issue ?

Me:Hey Anish, I know you are probably out of India or one of the amazon offices in Asia

but is there someone that can help me from USA?

if not happy to discuss with you

Anish:I'm sorry David. I do not have an option to connect to a particular associate who is from USA at this point of time.

Me:ok so maybe you can help

Anish:However if you can provide me the query I'll try to help you out in this case.

Me:sure

Anish:Thank you.

Me:so i bought in game services with my amazon coins

but given that there was taxes and I only had 5000 coins I was short so it was canceled

so i bought the 500 extra coins

Anish:Okay.

Me:so i should have enough for the transaction to process

you can probably see the details

but instead I was told it was cancelled and to re-buy it

Anish:I see your account has 5500 coins along with 500 coins you purchased.

Me:yep

Anish:Now you should be able to place an order with the available coins in your account.

Me:but by advising me to buy it again you are essentially giving it to me for free because I already received the benefit from the software

so to recap: I got the in game purchase and already used it, then the order was cancelled like I never got the benefit, and then was advised to buy it again - if I do this I will get it for free.. do you follow (I am trying to be an honest citizen here)

Anish:I agree to your point you're asked to purchase again to get the benefit.

If you do so you're getting it free.

Me:if I do that I get twice the benefit for 5500 coins

What amazon should do is charge me for the transaction

if you dont want to do this I will just buy it again, but it will be unfair to Amazon to do so.

also unfair to the game developers

Anish:Yes I understood your point for the order. Please allow me two minutes to check with the concerned team on this.

Me:ok great

Anish:Thank you.

Thank you for staying connected.

I checked with the concerned team on this and they said it might have happened due to a technical glitch that you got it for free. However we request you to keep it as a good will gesture from us.

I'll forward a feedback to the concerned team on this to make sure this is taken care.

Me:Thanks that is very nice of you...

Anish:You're welcome. I'll be happy if I could be of any more help for you today.

Me:I just wanted to bring it to your attention

it could happen again

so you need to be aware of the problem

Anish:Thanks for letting us know about this issue.We will definitely take care of this.

Is there anything else I may help you with?

Me:nope thanks for your time

Anish:It's pleasure assisting you. Thank you for contacting Amazon. You have a great day!

I request you to click "End Chat" to close the chat. Thank you.

Anish from Amazon.com is onlineSecure Connection.

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Poll: Donate 5,500 coins to charity or buy another 40 packs?

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