Stuck on hearthstone doors loading screen

  • I only play hearthstone on my iPhone 8 Plus, and whenever I open it, it freezes and stays frozen the the saloon-like doors when I open the app. Is there any way I can fix this?
  • Hi there ajar245,

    Most of the time that you just sit at the doors it is one of two issues.

    One, a connection issue is causing you not to fully connect. As you are on a phone, you can find if this is the case by using Wifi or jumping to Mobile connection.

    Two, an account issue. This can be checked by logging in on a computer or another device you know works fine. If you get the doors on a second device that works fine for other Hearthstone accounts, then let us know.

    I hope this information helps my friend!