I have not received my welcome bundle that I purchased

  • I have not received my welcome bundle after I purchased it. When I did so it gave me an error message even though the payment has gone through (I am on iPhone).

    Currently the welcome bundle is still in the shop for me even though I have purchased it.
  • Hey, Elastic! It appears that the Welcome bundles did not go through properly. Please contact our Customer Support department for assistance. For privacy and security concerns, account and billing issues are not handled through the forums.