On Windows 7 PC, In Game client, whenever I click to buy packs not with gold a window pops up that is only blue in game with nothing else. So I am unable to buy any packs because instead of an authorization screen all I get is a window in game that is completely blue and nothing else. Is there fix for this?
# 1 Oct 9, 2018
# 2 Oct 9, 2018What is the error that you're seeing in the Blue Screen? Are you by chance using Malwarebytes Premium? If so, try disabling the Web Protection.
# 15 Oct 14, 2018Damador Those steps except step 5 are for Hearthstone too.
Thank you all for the reports. Currently we are not seeing any overarching issue that would be causing the in-game shop to be blank. We have seen this in the past normally the basic and advanced steps here will fix this. I do have some additional steps to try that can help out.
• Please power cycle the network equipment and flush the DNS.
• Make sure the Firewall in the computer and router is set up correctly.
If this does continue, please submit a support ticket with the requested system files to help us find what out what is causing this.