aticfx32.dll caused an Access Violation (0xc0000005)

  • hello

    i seem to have a little technical issue with my heartstone

    aticfx32.dll caused an Access Violation (0xc0000005)
    in module aticfx32.dll at 0023:69181ec4.

    here are MSInfo and DxDiag files

    DxDiag
    https://pastebin.com/JJXv8GW6

    MSInfo
    https://pastebin.com/4agqbqEm

    please help

    thank you
  • gembler,

    The error you mentioned seems to indicate this is a video issue. Make sure you're using the latest video drivers for your system.

    We'll also want to make sure there's nothing conflicting with the video in the game. We can try closing all background applications for that.

    Let's also try resetting the game options back to default settings. Pull up the Blizzard Launcher and go to the options menu under the game title. Then select Game Settings and locate the game. Click on the button to Reset in-game options and then log in and test.