Game keeps crashing upon launch

  • Hi guys,
    I've installed the game about 2-3 weeks ago and I've been playing just fine since then. Tonight, i wanted to launch the game but it keeps crashing with this message:
    The game crashed.
    The crash report folder named "2018-05-01_215308" next to game executable.
    It would be great if you'd send it to the developer of the game!

    No matter how many times i tried to restart battle.net or my computer, the problem still persists.
    I couldn't find out how to attach a file, so i'm pasting it as code.

    Unity Player [version: Unity 5.6.2p3_bb1df3ff73a3]

    Hearthstone.exe caused an Access Violation (0xc0000005)
    in module Hearthstone.exe at 0023:016de111.

    Error occurred at 2018-05-01_215016.
    C:\Program Files (x86)\Hearthstone\Hearthstone.exe, run by Someone.
    17% memory in use.
    0 MB physical memory [0 MB free].
    0 MB paging file [0 MB free].
    0 MB user address space [3815 MB free].
    Read from location 00000000 caused an access violation.

    Context:
    EDI: 0x06aa73b0 ESI: 0x00000000 EAX: 0x00000000
    EBX: 0x06aa73b0 ECX: 0x06aa73b0 EDX: 0x00000000
    EIP: 0x016de111 EBP: 0x00dafbb8 SegCs: 0x00000023
    EFlags: 0x00210246 ESP: 0x00dafba8 SegSs: 0x0000002b

    Bytes at CS:EIP:
    8b 06 8b 90 a8 03 00 00 8d 4f 04 51 8b ce ff d2

    Stack:
    0x00dafba8: 00000000 06aa73b0 0128ac7b 07514860 .....s..{.(.`HQ.
    0x00dafbb8: 00dafbd4 012916f4 00000000 07514860 ......).....`HQ.
    0x00dafbc8: 07514860 00000001 07514860 00dafbe0 `HQ.....`HQ.....
    0x00dafbd8: 012918bb 00000001 00dafbf0 012916a5 ..)...........).
    0x00dafbe8: 00000000 06e99f30 00dafc00 012745d5 ....0........E'.
    0x00dafbf8: 00000004 06e9aa80 00dafc14 012d9693 ..............-.
    0x00dafc08: 00000001 fc3c0100 07513040 00dafc3c ......<.@0Q.<...
    0x00dafc18: 012e5f36 00000001 00000001 fc3c0100 6_............<.
    0x00dafc28: 00000001 00000001 0001fc60 01005d47 ........`...G]..
    0x00dafc38: 0000fc3c 00dafc5c 0127643c 00000001 <...\...<d'.....
    0x00dafc48: 00000001 00000000 00000001 00000001 ................
    0x00dafc58: 0063c836 00dafcb8 01278328 00000001 6.c.....(.'.....
    0x00dafc68: 00000000 00000000 00000042 01877da9 ........B....}..
    0x00dafc78: 00daff00 0187d130 f165ea14 fffffffe ....0.....e.....
    0x00dafc88: 018778e7 013f962d 00000000 63726f66 .x..-.?.....forc
    0x00dafc98: 66672d65 6f6a2d78 00007362 0000000e e-gfx-jobs......
    0x00dafca8: 00000042 013f9672 06e99bd0 00ec4bc8 B...r.?......K..
    0x00dafcb8: 00dafd0c 016e64b3 00000001 01ec4bc8 .....dn......K..
    0x00dafcc8: 01ec4be8 016e4c0f 00000000 00000042 .K...Ln.....B...
    0x00dafcd8: 06aa79f0 0000000b 01f0dfc0 00000000 .y..............
    0x00dafce8: 00000000 0000000b 00000042 06e99c74 ........B...t...
    0x00dafcf8: 00000000 00000140 00000000 00cf0000 ....@...........
    0x00dafd08: 00000001 00dafe68 01066eda 00000000 ....h....n......
    0x00dafd18: 0187b2f7 00000000 02489000 06a7b850 ..........H.P...
    0x00dafd28: 0000003c 0183c201 00000016 00000001 <...............
    0x00dafd38: 0000003c 00000042 00000000 00000000 <...B...........
    0x00dafd48: 00000400 06722a88 00000000 00000001 .....*r.........
    0x00dafd58: 0000001a 06a7fd50 00000042 bfebfbff ....P...B.......
    0x00dafd68: 000506e3 0189afbd 00000042 00000042 ........B...B...
    0x00dafd78: 06a7fc10 00000041 01c0003f 0000003f ....A...?...?...
    0x00dafd88: 00000000 00000041 00000042 06a7b9d0 ....A...B.......
    0x00dafd98: 00000033 1c004143 00c0003f 000003ff 3...CA..?.......
    0x00dafda8: 00000033 00000042 03c0003f 00001fff 3...B...?.......
    0x00dafdb8: 00000006 06721a90 067205a8 00dafd00 ......r...r.....
    0x00dafdc8: 00dafdf8 06a7b8d0 00000038 01f78b38 ........8...8...
    0x00dafdd8: 0000000f 00000000 00000038 00000042 ........8...B...
    0x00dafde8: 06a7b950 06a7b988 06a7b988 7766e901 P.............fw
    0x00dafdf8: 00000000 00637465 00646567 01f78b38 ....etc.ged.8...
    0x00dafe08: 0000000f 00000003 00000042 06a7b950 ........B...P...
    0x00dafe18: 0000003b 00dafe4c 01881ba7 ce0e2c65 ;...L.......e,..
    0x00dafe28: 0000003b 00000042 065c33a0 065c33e0 ;...B....3\..3\.
    0x00dafe38: 065c33a0 00000000 00dafe58 01875b35 .3\.....X...5[..
    0x00dafe48: 00e94713 00dafe68 01899055 00000000 .G..h...U.......
    0x00dafe58: 020044a0 00000000 00000000 00489001 .D............H.
    0x00dafe68: 00dafe80 0183d5d8 00ff0000 00000000 ................
    0x00dafe78: 00e94715 00000005 00daff10 0187b2a4 .G..............
    0x00dafe88: 00ff0000 00000000 00e94715 00000005 .........G......
    0x00dafe98: f0410edc 0187b2f7 0187b2f7 02489000 ..A...........H.
    0x00dafea8: 00000044 00e926ea 00e926ca 00e92664 D....&...&..d&..
    0x00dafeb8: 00000000 00000000 00000000 00000000 ................
    0x00dafec8: 00000000 00000000 00000000 00000401 ................
    0x00dafed8: 00000005 00000000 00000000 13f20a39 ............9...
    0x00dafee8: 00000000 c0000005 0187b2f7 00000000 ................
    0x00dafef8: 00dafe98 00daf55c 00daff5c 0187d130 ....\...\...0...
    0x00daff08: f165ec14 00000000 00daff24 74ae8654 ..e.....$...T..t
    0x00daff18: 02489000 74ae8630 f2f9d0e2 00daff6c ..H.0..t....l...
    0x00daff28: 77664b17 02489000 ce0e2d19 00000000 .Kfw..H..-......
    0x00daff38: 00000000 02489000 c0000005 00000000 ......H.........
    0x00daff48: 00daf538 746ad2d0 ce0e2d19 00daff30 8.....jt.-..0...
    0x00daff58: 00daf538 00daff74 77676af0 b9bb2925 8...t....jgw%)..
    0x00daff68: 00000000 00daff7c 77664ae7 ffffffff ....|....Jfw....
    0x00daff78: 77689f42 00000000 00000000 0187b2f7 B.hw............
    0x00daff88: 02489000 00000000 00000000 00000000 ..H.............
    0x00daff98: 00000000 00000000 00000000 00000000 ................
    0x00daffa8: 00000000 00000000 00000000 00000000 ................
    0x00daffb8: 00000000 00000000 00000000 00000000 ................
    0x00daffc8: 00000000 00000000 00000000 00000000 ................
    0x00daffd8: 00000000 00000000 00000000 00000000 ................
    0x00daffe8: 00000000 00000000 00000000 00000000 ................
    0x00dafff8: 00000000 00000000 ........

    Module 1
    C:\WINDOWS\SYSTEM32\sfc.dll
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    File Size: 2560 File Time: 2017-09-29_144226
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
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    FileVer: 10.0.16299.15
    ProdVer: 10.0.16299.15

    Module 2
    C:\Program Files (x86)\Hearthstone\Hearthstone.exe
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    Module 4
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    Image Base: 0x10000000 Image Size: 0x00231000
    File Size: 2115520 File Time: 2018-04-16_121952
    Version:
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    Module 5
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    FileVer: 10.0.16299.15
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    FileDesc: OpenGL Client DLL
    FileVer: 10.0.16299.15
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    Module 7
    C:\Program Files (x86)\Hearthstone\Hearthstone_Data\Plugins\audioplugin_fluxer.dll
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    FileVer: 10.0.16299.15
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    Module 11
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    Module 14
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    Module 44
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    Module 45
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    Module 46
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    File Size: 1929712 File Time: 2018-03-30_052838
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Windows NT BASE API Client DLL
    FileVer: 10.0.16299.371
    ProdVer: 10.0.16299.371

    Module 47
    C:\WINDOWS\System32\imagehlp.dll
    Image Base: 0x74700000 Image Size: 0x00019000
    File Size: 95576 File Time: 2017-09-29_144146
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Windows NT Image Helper
    FileVer: 10.0.16299.15
    ProdVer: 10.0.16299.15

    Module 48
    C:\WINDOWS\System32\ole32.dll
    Image Base: 0x74720000 Image Size: 0x000f7000
    File Size: 1003160 File Time: 2018-03-30_050740
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Microsoft OLE for Windows
    FileVer: 10.0.16299.371
    ProdVer: 10.0.16299.371

    Module 49
    C:\WINDOWS\System32\USER32.dll
    Image Base: 0x74820000 Image Size: 0x00175000
    File Size: 1528904 File Time: 2018-01-30_005846
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Multi-User Windows USER API Client DLL
    FileVer: 10.0.16299.125
    ProdVer: 10.0.16299.125

    Module 50
    C:\WINDOWS\System32\sechost.dll
    Image Base: 0x749a0000 Image Size: 0x00043000
    File Size: 267112 File Time: 2017-09-29_144228
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Host for SCM/SDDL/LSA Lookup APIs
    FileVer: 10.0.16299.15
    ProdVer: 10.0.16299.15

    Module 51
    C:\WINDOWS\System32\win32u.dll
    Image Base: 0x749f0000 Image Size: 0x00016000
    File Size: 83728 File Time: 2017-09-29_144210
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Win32u
    FileVer: 10.0.16299.15
    ProdVer: 10.0.16299.15

    Module 52
    C:\WINDOWS\System32\KERNEL32.DLL
    Image Base: 0x74ad0000 Image Size: 0x000d0000
    File Size: 594552 File Time: 2017-09-29_144228
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Windows NT BASE API Client DLL
    FileVer: 10.0.16299.15
    ProdVer: 10.0.16299.15

    Module 53
    C:\WINDOWS\System32\shcore.dll
    Image Base: 0x74ba0000 Image Size: 0x00088000
    File Size: 550168 File Time: 2017-09-29_144214
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: SHCORE
    FileVer: 10.0.16299.15
    ProdVer: 10.0.16299.15

    Module 54
    C:\WINDOWS\System32\MSCTF.dll
    Image Base: 0x74cc0000 Image Size: 0x00144000
    File Size: 1323840 File Time: 2018-01-30_005846
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: MSCTF Server DLL
    FileVer: 10.0.16299.19
    ProdVer: 10.0.16299.19

    Module 55
    C:\WINDOWS\System32\cfgmgr32.dll
    Image Base: 0x74e10000 Image Size: 0x00038000
    File Size: 224216 File Time: 2017-09-29_144218
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Configuration Manager DLL
    FileVer: 10.0.16299.15
    ProdVer: 10.0.16299.15

    Module 56
    C:\WINDOWS\System32\OLEAUT32.dll
    Image Base: 0x74e50000 Image Size: 0x00093000
    File Size: 593536 File Time: 2017-09-29_144216
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: OLEAUT32.DLL
    FileVer: 10.0.16299.15
    ProdVer: 10.0.16299.15

    Module 57
    C:\WINDOWS\System32\powrprof.dll
    Image Base: 0x74ef0000 Image Size: 0x00045000
    File Size: 273840 File Time: 2017-09-29_144216
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Power Profile Helper DLL
    FileVer: 10.0.16299.15
    ProdVer: 10.0.16299.15

    Module 58
    C:\WINDOWS\System32\msvcrt.dll
    Image Base: 0x74f40000 Image Size: 0x000bd000
    File Size: 769096 File Time: 2018-01-30_005848
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Windows NT CRT DLL
    FileVer: 7.0.16299.125
    ProdVer: 10.0.16299.125

    Module 59
    C:\WINDOWS\System32\crypt32.dll
    Image Base: 0x75000000 Image Size: 0x00182000
    File Size: 1575896 File Time: 2017-09-29_144216
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Crypto API32
    FileVer: 10.0.16299.15
    ProdVer: 10.0.16299.15

    Module 60
    C:\WINDOWS\System32\kernel.appcore.dll
    Image Base: 0x75280000 Image Size: 0x0000e000
    File Size: 47600 File Time: 2017-09-29_144212
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: AppModel API Host
    FileVer: 10.0.16299.15
    ProdVer: 10.0.16299.15

    Module 61
    C:\WINDOWS\System32\MSASN1.dll
    Image Base: 0x75290000 Image Size: 0x0000e000
    File Size: 49648 File Time: 2017-09-29_144216
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: ASN.1 Runtime APIs
    FileVer: 10.0.16299.15
    ProdVer: 10.0.16299.15

    Module 62
    C:\WINDOWS\System32\GDI32.dll
    Image Base: 0x75300000 Image Size: 0x00022000
    File Size: 133824 File Time: 2017-09-29_144212
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: GDI Client DLL
    FileVer: 10.0.16299.15
    ProdVer: 10.0.16299.15

    Module 63
    C:\WINDOWS\System32\profapi.dll
    Image Base: 0x75330000 Image Size: 0x00014000
    File Size: 73416 File Time: 2017-09-29_144228
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: User Profile Basic API
    FileVer: 10.0.16299.15
    ProdVer: 10.0.16299.15

    Module 64
    C:\WINDOWS\System32\msvcp_win.dll
    Image Base: 0x75350000 Image Size: 0x0007c000
    File Size: 505160 File Time: 2018-02-10_060314
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Microsoft® C Runtime Library
    FileVer: 10.0.16299.248
    ProdVer: 10.0.16299.248

    Module 65
    C:\WINDOWS\System32\shlwapi.dll
    Image Base: 0x753d0000 Image Size: 0x00045000
    File Size: 279472 File Time: 2017-09-29_144226
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Shell Light-weight Utility Library
    FileVer: 10.0.16299.15
    ProdVer: 10.0.16299.15

    Module 66
    C:\WINDOWS\System32\WS2_32.dll
    Image Base: 0x75420000 Image Size: 0x00066000
    File Size: 409168 File Time: 2017-09-29_144228
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Windows Socket 2.0 32-Bit DLL
    FileVer: 10.0.16299.15
    ProdVer: 10.0.16299.15

    Module 67
    C:\WINDOWS\System32\NSI.dll
    Image Base: 0x75490000 Image Size: 0x00007000
    File Size: 20216 File Time: 2017-09-29_144144
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: NSI User-mode interface DLL
    FileVer: 10.0.16299.15
    ProdVer: 10.0.16299.15

    Module 68
    C:\WINDOWS\System32\advapi32.dll
    Image Base: 0x754a0000 Image Size: 0x00078000
    File Size: 481464 File Time: 2018-03-30_052750
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Advanced Windows 32 Base API
    FileVer: 10.0.16299.371
    ProdVer: 10.0.16299.371

    Module 69
    C:\WINDOWS\System32\WINTRUST.DLL
    Image Base: 0x75520000 Image Size: 0x00046000
    File Size: 284112 File Time: 2018-03-01_072740
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Microsoft Trust Verification APIs
    FileVer: 10.0.16299.309
    ProdVer: 10.0.16299.309

    Module 70
    C:\WINDOWS\System32\combase.dll
    Image Base: 0x75580000 Image Size: 0x00246000
    File Size: 2386312 File Time: 2017-09-29_144216
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Microsoft COM for Windows
    FileVer: 10.0.16299.15
    ProdVer: 10.0.16299.15

    Module 71
    C:\WINDOWS\System32\SHELL32.dll
    Image Base: 0x757d0000 Image Size: 0x01333000
    File Size: 20286120 File Time: 2018-03-30_050902
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Windows Shell Common Dll
    FileVer: 10.0.16299.371
    ProdVer: 10.0.16299.371

    Module 72
    C:\WINDOWS\System32\clbcatq.dll
    Image Base: 0x76b10000 Image Size: 0x00082000
    File Size: 519640 File Time: 2017-09-29_144216
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: COM+ Configuration Catalog
    FileVer: 2001.12.10941.16384
    ProdVer: 10.0.16299.15

    Module 73
    C:\WINDOWS\System32\SETUPAPI.dll
    Image Base: 0x76ba0000 Image Size: 0x00426000
    File Size: 4382032 File Time: 2018-02-10_061204
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Windows Setup API
    FileVer: 10.0.16299.248
    ProdVer: 10.0.16299.248

    Module 74
    C:\WINDOWS\System32\gdi32full.dll
    Image Base: 0x76fd0000 Image Size: 0x0015e000
    File Size: 1432816 File Time: 2018-01-30_005848
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: GDI Client DLL
    FileVer: 10.0.16299.98
    ProdVer: 10.0.16299.98

    Module 75
    C:\WINDOWS\System32\bcryptPrimitives.dll
    Image Base: 0x772a0000 Image Size: 0x00057000
    File Size: 353848 File Time: 2018-01-30_005846
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Windows Cryptographic Primitives Library
    FileVer: 10.0.16299.98
    ProdVer: 10.0.16299.98

    Module 76
    C:\WINDOWS\System32\PSAPI.DLL
    Image Base: 0x77300000 Image Size: 0x00006000
    File Size: 17104 File Time: 2017-09-29_144214
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Process Status Helper
    FileVer: 10.0.16299.15
    ProdVer: 10.0.16299.15

    Module 77
    C:\WINDOWS\System32\RPCRT4.dll
    Image Base: 0x77310000 Image Size: 0x000be000
    File Size: 777912 File Time: 2018-03-30_052828
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Remote Procedure Call Runtime
    FileVer: 10.0.16299.371
    ProdVer: 10.0.16299.371

    Module 78
    C:\WINDOWS\System32\ucrtbase.dll
    Image Base: 0x773d0000 Image Size: 0x00117000
    File Size: 1145624 File Time: 2018-02-10_061552
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Microsoft® C Runtime Library
    FileVer: 10.0.16299.248
    ProdVer: 10.0.16299.248

    Module 79
    C:\WINDOWS\System32\IMM32.DLL
    Image Base: 0x775d0000 Image Size: 0x00025000
    File Size: 143152 File Time: 2017-09-29_144216
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Multi-User Windows IMM32 API Client DLL
    FileVer: 10.0.16299.15
    ProdVer: 10.0.16299.15

    Module 80
    C:\WINDOWS\SYSTEM32\ntdll.dll
    Image Base: 0x77600000 Image Size: 0x0018d000
    File Size: 1615712 File Time: 2018-03-13_061910
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: NT Layer DLL
    FileVer: 10.0.16299.334
    ProdVer: 10.0.16299.334

    == [end of error.log] ==


    Thanks,
  • Restart your computer. There is an issue with the latest Nvidia graphics driver. It fixes itself with a restart.