No ranked season reward

  • Having achieved rank 5 on standard, I happily logged in this morning to claim my reward.

    However, the game let me know my rank achieved this season was 25 (which is my wild-rank), and didnt give any reward at all.

    Are you aware if this issue and is there a way to fix it?

    Edit: Issue is fixed!
  • Everyone received their correct rewards, the issue with the wrong rank/chest appearing is purely visual. If you search your collection for "new," you can see your rewards.
    03/01/2018 12:43 PMPosted by GamerDude
    It seems like the rank i achieved is going up a month each time i restart.
    Yup, this is what happens. Eventually you will get to the correct month and it will show your rewards during the animation. You already have them in your collection though.
  • Hello everyone,

    This is a known issue we are currently investigating. For further information, please see the following post here:
    https://us.battle.net/forums/en/hearthstone/topic/20765557062

    As additional information becomes available on the matter, we will get it out to everyone.

    Thank you for your patience as we work to resolve this matter.
  • Hey everyone,

    A quick update. As the others here have noticed, a fix is being rolled out at the moment and we will be contacting those affected directly.

    Thank you so much for your patience.