Hearthstone will probably crash

  • 突然ハースストーンが起動できなくなりました。
  • Hey Jade,

    We do not have support for Japanese on the forums. From what I can gather Hearthstone is crashing. I recommend trying the steps below to help stop the crashing.

    ハースストーンのフリーズとクラッシュ https://us.battle.net/support/ja/article/14215
  • Thank you for trying those steps. To help find out what is causing these crashes, please post some information about the Mac and the Hearthstone error logs.
      1) Open the Apple menu and select About This Mac.
      2) Post the Mac OS X version number
      3) Post the Type of Mac. Exp: MacBook Pro (15 inch, Mid 2014)
      4) Post the Processor, Memory, and Graphics
      5) Hearthstone Error Logs.

    Paste the Mac info and Hearthstone Error Logs into the post, select and highlight everything you just pasted, and hit the "code" button (</>). That'll make the information much more readable.
  • Thank you for the update. This sounds more like either a routing issue than a crash issues. I do have some steps that may help out with getting Hearthstone to connect from your home.

    • Please power cycle the network equipment and flush the DNS.

    • If you have a separate modem and router bypass the router and connect the computer to the modem. This may help with the connection and will let you know if it is specifically the router that is causing the trouble.

    • Old firmware on the modem and router can cause issues. The manufacturer's website for the modem and router should have firmware updates, as well as instructions on how to apply firmware updates.