Hearthstone will not open Mac Osx 10.11.2

  • So my hearthstone will refuse to open basically i can launch battle.net client, etc. However whenever i try to launch hearthstone it immediately has an error and crashes. It doesn't open or have a black screen. As soon as you click play the icon pops up for a second and crashes.

    I have played hearthstone completely before on this exact same computer and no software updates have been made.

    I have re-downloaded multiple times and the only account i have is mine and I'm the admin.
    Specs:
    Macbook air (mid 2013)
    1.3 Ghz Intel core i5
    4 gb ram
    intel graphics 5000
    Os x 10.11.2 el capitan

    Here is the console error that shows up:

    2017-11-24 11:03:13.503 PM com.apple.xpc.launchd[1]: (unity.Blizzard Entertainment.Hearthstone.337952.64329FFE-7513-45CD-8C3D-6B96244D4A7A[22982]) Service exited due to signal: Segmentation fault: 11
    2017-11-24 11:03:13.540 PM com.apple.xpc.launchd[1]: (com.apple.ReportCrash[22983]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash
    2017-11-24 11:03:14.270 PM ReportCrash[22983]: File creation failed /Users/Taylor/Library/Logs/DiagnosticReports/Hearthstone_2017-11-24-230314_Taylors-MacBook-Air.crash - uid: 501 gid: 20, euid: 501 egid: 20 - error 13: Permission denied
    2017-11-24 11:03:14.270 PM ReportCrash[22983]: Failed to save crash report for Hearthstone[22982] (version 1.0 (0)) to file:///Users/Taylor/Library/Logs/DiagnosticReports/Hearthstone_2017-11-24-230314_Taylors-MacBook-Air.crash.
    2017-11-24 11:03:14.276 PM ReportCrash[22983]: Process: Hearthstone [22982]
    2017-11-24 11:03:14.276 PM ReportCrash[22983]: Path: /Applications/Hearthstone/Hearthstone.app/Contents/MacOS/Hearthstone
    2017-11-24 11:03:14.276 PM ReportCrash[22983]: Identifier: unity.Blizzard Entertainment.Hearthstone
    2017-11-24 11:03:14.276 PM ReportCrash[22983]: Version: 1.0 (0)
    2017-11-24 11:03:14.276 PM ReportCrash[22983]: Code Type: X86-64 (Native)
    2017-11-24 11:03:14.276 PM ReportCrash[22983]: Parent Process: ??? [1]
    2017-11-24 11:03:14.276 PM ReportCrash[22983]: Responsible: Hearthstone [22982]
    2017-11-24 11:03:14.276 PM ReportCrash[22983]: User ID: 501
    2017-11-24 11:03:14.276 PM ReportCrash[22983]:
    2017-11-24 11:03:14.277 PM ReportCrash[22983]: Date/Time: 2017-11-24 23:03:13.549 -0800
    2017-11-24 11:03:14.277 PM ReportCrash[22983]: OS Version: Mac OS X 10.11.2 (15C50)
    2017-11-24 11:03:14.277 PM ReportCrash[22983]: Report Version: 11
    2017-11-24 11:03:14.277 PM ReportCrash[22983]: Anonymous UUID: DB507509-9B4D-BD29-26A0-A11667375C55
    2017-11-24 11:03:14.277 PM ReportCrash[22983]:
    2017-11-24 11:03:14.277 PM ReportCrash[22983]: Sleep/Wake UUID: D3276DA0-B387-4377-9A97-85263365DE77
    2017-11-24 11:03:14.277 PM ReportCrash[22983]:
    2017-11-24 11:03:14.277 PM ReportCrash[22983]: Time Awake Since Boot: 150000 seconds
    2017-11-24 11:03:14.277 PM ReportCrash[22983]: Time Since Wake: 25000 seconds
    2017-11-24 11:03:14.277 PM ReportCrash[22983]:
    2017-11-24 11:03:14.277 PM ReportCrash[22983]: System Integrity Protection: enabled
    2017-11-24 11:03:14.277 PM ReportCrash[22983]:
    2017-11-24 11:03:14.277 PM ReportCrash[22983]: Crashed Thread: 0 Dispatch queue: com.apple.main-thread
    2017-11-24 11:03:14.277 PM ReportCrash[22983]:
    2017-11-24 11:03:14.277 PM ReportCrash[22983]: Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    2017-11-24 11:03:14.277 PM ReportCrash[22983]: Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff5f3fff10
    2017-11-24 11:03:14.277 PM ReportCrash[22983]: Exception Note: EXC_CORPSE_NOTIFY
    2017-11-24 11:03:14.277 PM ReportCrash[22983]:
    2017-11-24 11:03:14.277 PM ReportCrash[22983]: VM Regions Near 0x7fff5f3fff10:
    2017-11-24 11:03:14.277 PM ReportCrash[22983]: Stack 00007000005ac000-000070000062e000 [ 520K] rw-/rwx SM=COW thread 10
    2017-11-24 11:03:14.277 PM ReportCrash[22983]: --> STACK GUARD 00007fff5bc00000-00007fff5f400000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0
    2017-11-24 11:03:14.277 PM ReportCrash[22983]: Stack 00007fff5f400000-00007fff5fc00000 [ 8192K] rw-/rwx SM=PRV thread 0
    2017-11-24 11:03:14.277 PM ReportCrash[22983]:
    2017-11-24 11:03:14.277 PM ReportCrash[22983]: Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    2017-11-24 11:03:14.277 PM ReportCrash[22983]: 0 unity.Blizzard Entertainment.Hearthstone 0x0000000100e658b1 LocalFileSystemOSX::LastErrorMessage() + 33
    2017-11-24 11:03:14.277 PM ReportCrash[22983]: 1 unity.Blizzard Entertainment.Hearthstone 0x0000000100b86166 FileSystem::LastErrorMessage() const + 22

    The error that is bolded goes all the way to 400
  • Hey Taco,

    10.11.2 is an older version of 10.11. Hearthstone is designed and tested to work on the current versions of macOS. There can be issues with running it on an older version. I recommend first updating the macOS to 10.11.6.
  • Hey Taco,

    Thank you for making sure the macOS is up to date. There are some game files that are not removed during a normal uninstall. I want to make sure to remove them in case they are not working right.

    • Delete these Blizzard App files here and here.

    • Delete the Hearthstone setting folder
    1) Open the Finder
    2) Click on Go menu and select Go to folder
    3) Type: ~/Library/Application Support/Blizzard/
    4) Then press Go
    5 Delete the Hearthstone folder

    If Hearthstone is still not launching, please post the Hearthstone Error Logs. [/ul]
    Paste the Mac info and Hearthstone Error Logs into the post, select and highlight everything you just pasted, and hit the "code" button (</>). That'll make the information much more readable.