Card Pack Issue

  • Hearthstone Patch 8.4 introduced new infrastructure to prepare for the recently announced improvements to card drop rates. An unexpected side effect of this change was that a small number of players who opened packs after the patch received one fewer Legendary or Epic card than they would have otherwise. We've identified the issue and expect it to be resolved in all regions next week. It's important to us that Hearthstone players feel great about opening card packs and we apologize for this issue and any disappointment that it may have caused. We will be reaching out to all affected players in the next few weeks with details regarding our resolution plan.

    UPDATE: We have identified and resolved this issue for the small number of players that were affected. Impacted players will receive an email regarding the resolution plan. Please ensure that emails from blizzard.com do not end up in your spam folder!
  • UPDATE: We have identified and resolved this issue for the small number of players that were affected. Impacted players will receive an email regarding the resolution plan. Please ensure that emails from blizzard.com do not end up in your spam folder!