Consolidated mobile version 7.1.17720 issues thread

  • Post here if you are crashing or unable to log in after the 7.1.17720 version update.

    Post your device model (and model number if there is one), as well as the OS version you are on. Also say if you are using a login or logging in to Hearthstone through the Facebook link.

    Also, you may want to try deleting the client from the mobile device, downloading the client to a desktop/laptop, and then syncing that to the device.
  • Heya all,

    I wanted to provide a little bit of information from our end about some of these issues. Specifically, we've identified a few different issues from some of these reports that we're working on a patch for now. We can't say for sure when the patch will be out, but we're going to get them fixed up for you ASAP.

    One of the bugs we've gotten reports on is crashes while playing. We've found most of these to be related to clicking through card animations while your hand is expanded. (More information here.)

    The other major play affecting bug is users having problems logging in via iOS devices since the patch. There's no troubleshooting 'fix' for this just yet, but some posters on this thread and a few others have been able to work around this:

      1. Download the game and start a "new" game.
      2. Go through the tutorial.
      3. Once you hit the point where you would register a account, choose "I already have an account" and enter your information.

    We know that neither of these are ideal work arounds, so we appreciate you all letting us know about the issues. We're working on more long term fixes as we speak!