How to Fix "Waiting For Authorization"

  • Hey all,
    Wanted to provide some context since I know a handful of you are running into the issue where the client sticks on the Waiting For Authorization spinner. Basically when a purchase fails (due to loss of connection to the shop or errors in the processing) we attempt to resolve by trying to continue to communicate with the storefront. There are other things going on to stop you from making duplicate purchases because duplicate purchases only makes the problem bigger and broader, this was a part of the issues experienced back during Naxx launch.

    Anyways, we do have a way to self-fix your client if you get stuck in Waiting For Auth loop.
    Steps to fix
      1. Completely close your client (by removing it from active applications on your device) and restart it.
      2. Let it sit on the Waiting for Auth spinner for about 10 minutes. I know it's a bit long, we're working on it but right now it's the safest way to insure we don't lose the transaction.
      3. Close and restart your client again.
      4. The purchase should be resolved as either a pass where you receive your product or a fail where you can get back to the shop.

    Thanks for your patience as we continue to improve our processes.