You have to select a region when claiming your packs. You might have selected a different region than what you play on.
For example, you play on EU. But you might have selected NA as your region. Try logging in to all other regions to see if you got the pack there or not.
wouldn't i lose my progress if i change my region?
did anyone did not receive the packs after claiming them? please let know if you ran into this problem and fixed it, because that's what happened to me and i don't know what to do,
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did anyone did not receive the packs after claiming them? please let know if you ran into this problem and fixed it, because that's what happened to me and i don't know what to do,
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at least you got them, i claimed the packs and it's been a day and still i haven't got them yet.