When reporting a bug, please try to give as much information on what the issue is, and what you were doing when the issue occurred. Please also attach any logs related to your issue.
This is currently a known issues that we are working hard trying to solve. Currently we are unsure why this happens for some users. If you have this issue, and are willing to work with us to debug, please send molster a PM or respond in this thread. In the meantime you can make a shortcut using the following:
Stats on collection page only count each card once
This is by design (for now). As hearthstone's ingame achievements only require you to need one of each card, so we mimicked this. However due to user feedback we will be changing this.
Innkeeper Updates and sets my collection to empty
This is a new issue we are looking into, Please submit your innkeeper log. This should not happen every sync, so attempt to resync your collection, and it should update.
I lost all my gold cards in my collection
This means you edited your collection by hand on hearthpwn. Only collections verified by innkeeper can show golden cards. If you edit your collection by hand, you will need to resync your collection with innkeeper to get your golds back.
Hearthpwn is no longer showing my missing dust / cards
If you are 100% sure you are on the right account and sycning to the same account. Go to your collection, and click "edit collection" make sure the option for "Collection Calculations" is checked.
When Innkeeper launches, no window appears
This seems to be the last key issues users are reporting. Please post with both your innkeeper and install logs. If you are willing to work with us directly, also send molster a PM and we will try to figure out what might be causing this issue to happen
Unable to login, get an error
Please make sure you innkeeper is allowed past your firewall and you are not behind a proxy. if this still does not fix it, please try innkeeper from another connection. Users have reported that behind some ISP's there is a proxy preventing them from logging in.
There are 3 innkeeperui.exe processes running
This is not an issue! Innkeeper uses "Electron" for its UI. (many apps such as slack, atom, and Visual Studio Code use Electron). Electron is a chrome/node based UI, so for the same reason chrome has a few process, innkeeper does as well.
When is the mac version coming out?
We do not have a set date for this yet. Currently Innkeeper is being worked on by myself and Freddie. Freddie is currently spending time on wowdb getting ready for legion, and im working on fixing some some of the bugs with innkeeper. With that said, we did pick the technologies behind innkeeper to make the port to mac fast. We used Electron for our UI so that we could easily port it over to Mac with almost no work.
We will make sure to do a post once we start to work on it directly.
Innkeeper is a great tool thanks so much. Is there any chance that innkeeper could upload decks that we have saved in game so that we can publish them to the site / make them public and write a review after innkeeper uploads them?
Okay so, Innkeeper immediately crashes on startup. I tried looking for the log with the first address "%localappdata%\innkeeper\logs", but it doesn't exist. Then I tried the second, "%localappdata%\SquirrelTemp", and the log is totally empty. Here's all the info I could possibly give besides those two. My OS, and my specs (which I doubt you'll need the second but just in case).
Rollback Post to RevisionRollBack
I always thought, I might be bad, Now I'm sure that it's true, 'Cause I think you're so good, And I'm nothing like you.
So, the installer (windows.squirrel) uses .net framework 4.5. The installer will also install this if its missing.
My only guess is you have a bad version of 4.5 installed, so squirrel sees you have it, but then crashes. I would try re-installing the .net 4.5 framework. If you are having issues with other apps like that installing, that would be my first guess.
Your profile isn't even linkable in the control panel, this is pretty nuts. I'll make sure this is looked into first thing in the morning. Also your user id number is pretty impressive :)
This thread is being moved.
http://www.hearthpwn.com/forums/off-topic/innkeeper-feedback-support
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Reporting a bug
Innkeeper Log: %localappdata%\innkeeper\logs
Install Log: %localappdata%\SquirrelTemp
Known Issues & FAQ
I have no shortcuts on desktop or in start menu
C:\Users\{USER NAME}\AppData\Local\Innkeeper\Update.exe --processStart Innkeeper.exe
Stats on collection page only count each card once
Innkeeper Updates and sets my collection to empty
I lost all my gold cards in my collection
Hearthpwn is no longer showing my missing dust / cards
When Innkeeper launches, no window appears
Unable to login, get an error
There are 3 innkeeperui.exe processes running
When is the mac version coming out?
We will make sure to do a post once we start to work on it directly.
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Reserved for patchnotes
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Innkeeper is a great tool thanks so much. Is there any chance that innkeeper could upload decks that we have saved in game so that we can publish them to the site / make them public and write a review after innkeeper uploads them?
That is something we are already working on!
The link for Mac simply says "coming soon". Any chance this gets fixed?
Okay so, Innkeeper immediately crashes on startup. I tried looking for the log with the first address "%localappdata%\innkeeper\logs", but it doesn't exist. Then I tried the second, "%localappdata%\SquirrelTemp", and the log is totally empty. Here's all the info I could possibly give besides those two. My OS, and my specs (which I doubt you'll need the second but just in case).
I always thought, I might be bad,
Now I'm sure that it's true,
'Cause I think you're so good,
And I'm nothing like you.
Do you have any antivirus that could be blocking the install?
Cool :) I wanted to know about the mac version but didn't want to disturb. Keep up the nice work!
I do not have any antivirus programs installed, no
I always thought, I might be bad,
Now I'm sure that it's true,
'Cause I think you're so good,
And I'm nothing like you.
So, the installer (windows.squirrel) uses .net framework 4.5. The installer will also install this if its missing.
My only guess is you have a bad version of 4.5 installed, so squirrel sees you have it, but then crashes. I would try re-installing the .net 4.5 framework. If you are having issues with other apps like that installing, that would be my first guess.
Is there a way to uninstall .net? I just tried installing it again, and it said I had the same or a higher version of it already installed.
I always thought, I might be bad,
Now I'm sure that it's true,
'Cause I think you're so good,
And I'm nothing like you.
I can't see my collection, it only says page is not found - maybe because of the "-" in my username?
http://www.hearthpwn.com/members/Jim-Bim/collection
Your profile isn't even linkable in the control panel, this is pretty nuts. I'll make sure this is looked into first thing in the morning. Also your user id number is pretty impressive :)
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There is an issue on this page. When looking at http://www.hearthpwn.com/decks - I can see the dust needed for a deck in the table. When I look at http://www.hearthpwn.com/decks/druid - the column with dust needed is missing.
^indeed, a Druid only problem.
No, this happens for all classes.
Yeah, I have survived many curse redesigns - hope I will be able to finally see other pages like achievements, too.
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