Game crashing during every match

  • Not exaggerating. It disconnects during every game in every mode i try to play. Started happening after i moved to a new address. No problems for the past few months.

    If I'm able to finish a match I get a message "match recorded restart hearthtone to continue."

    A lot of the time I'm also getting a frozen screen while quitting.

    There is no problem with the isp in any other regard, just running this game.

    Please let me know if there is any way to diagnose these issues?

    Thanks!!!!!
  • Hey WootWoot,

    Let's see what we can do to stop the crashes. I do have some initial steps I would like you to try that help with a lot of crashes. If the crashes continue, please post a DxDiag and Hearthstone Error Logs. Paste the DXdiag and Hearthstone Error Logs into the post, select and highlight everything you just pasted, and hit the "code" button (</>). That'll make the information much more readable.

    • Run the Hearthstone repair tool.

    • To be on the safe side make sure Windows and the drivers in the computer are up to date.

    • Run the computer in a selective startup mode.